which dial plan is in use

[shawnsbrain66]

I'm a newbie and have inherited a my.jive.com PBX.

I've been asked to route calls so they go to RON, then if not answered KARI, then if not answered KATHIE.

They currently have 6 dial plans listed.

I assume I can change this in the dial plan but how do I know which one is being used?

[GlennD]

Hi @shawnsbrain66, welcome to the community.

You can have multiple dial plans, but only the ones that have a number directed to them are active. These support articles will help get you started: 

• What do the dial plan nodes do? You will want to scroll down to the PBX Administration (classic) section.
• How do i create a dial plan?  > PBX Admin > Use a Ring Group in a Dial Plan
• We also offer free customer training 

[shawnsbrain66]

Thanks for that.

When one dials in, it routes the call according to a dial plan.

There 6 dial plans in play.
How does the system know which one to use? 

[GlennD · Accepted solution]

• 1 phone number can only route to 1 dial plan at a time. 
• Multiple numbers can be routed to the same dial plan
• You can add a menu to a dial plan that points to other dial plans, so when the caller hears the options and picks one from the menu they are routed to a different dial plan with it's own options.

I would recommend calling our toll-free support when you have time so they can review your current dial plans with you one on one.