The problem we encountered is that the licensed user who is also the administrator of GoToMeetings ran into a problem regarding meeting recordings.   Licenses administrators cannot record password protected meetings to the cloud which I suggest should be changed to allow recordings to the cloud. All meeting recordings should be allowed to be recorded to the GoTo cloud.  Currently password protected meetings can only be recorded and saved to the administrator's computer.   The issue is further compounded in that once the cloud recordings are turned off for a licensed user, it is turned-off for ALL MEETTINGS not just password protected meetings that user does.   SUGGESTIONS: 1) Allow cloud recordings by the meeting administrator for all meetings including those that are password protected. 2) Allow licensed user to specifically change cloud recording or computer recording on EACH meeting instead of a general setting that applies to all meeting.   Thank you. ... View more

As a previous ZOOM platform user, there was an ability to play music before opening the meeting (you would log into your meeting as the host and “share your computer audio.” When you were ready to start the meeting you would simply stop the “sharing” and open the meeting.   It would be a nice feature for GoTo to have some way to play music, etc., while participants who log into the meeting and are waiting for the meeting to start. What say you, GoTo? Dr. Joel Kordis, PhD ... View more

A recorded meeting is easily shared with a link, but I have no idea how many times it's been clicked and if it has, by whom. It's a common feature in MailChimp and I'd love to see it as part of the meeting diagnostics or someplace similar. ... View more

Customer asked for the function to have either a slide bar or the possibility for more preconfigured values when zoom is adjusted. Currently there is no possibility other then the 100% 75% 50% 25% as preconfigured values. There is also no way to enter a value for the percentage of magnification. The scroll function of the mouse can be used to zoom in and out but this is not obvious to the users and also most are using a laptop with  touchpad. Thank you in advance for your help. ... View more

Good evening! We have been using the new GoTo Meeting stuff today. I would like to make some suggestions about the drawing tools. I would like to speak with someone regarding the size of the drawings (way too big - it felt like using a huge highlighter, even with the smallest size - I'd love a small thin line or drawing tool like the classic pen tool). We also noticed that there were no right click options, on the pen tools. Those were very handy. I used those to switch colors, flip between mouse pointer and pen, and erase all drawings. I'd love to see those come back in to play. The other item of concern was the actual drawings themselves. I felt like the new drawings were much more edgy and not as smooth (missing pieces or adding tapered ends when they weren't wanted). Anyways, I use the drawing tools a ton for my presentation. I would love to give some input there. On positive side, I did like the undo option and also the size selection. I also liked the semitransparent options. I just wish we could choose an even smaller brush size. ... View more

The polling feature already exists in Webinar and Training. I think it would be great to include it in Meeting as well. My organization only uses Meeting and it is very frustrating to have to use Zoom whenever we want to poll participants. It throws off consistency and confuses people outside the organization when they don't know what platform to use. The feature already exists within the GoTo platform so I feel like copying it over shouldn't be that big of an ask. Please please consider bringing this feature over. ... View more

Can you please add a way we can private message an attendee with chat system being closed. similar to the way we can give an attendee keyboard control. ... View more

The only way to close the current meeting is to click 'ignore'  so I can end the current meeting and then click on the 'lock' icon to unlock the meeting. I tried to move the box with my cursor but that did not work. If the box to announce 'a new attendee is waiting to join the meeting' would appear elsewhere on the screen, I could  close out my current meeting and then use that box to have the next person enter their meeting. I hope this is understandable. ... View more

Sometimes people show up for the wrong meeting but I am already in a meeting with someone else.  I have to maintain privacy so I cannot unlock the meeting to tell the person they are at a wrong day/time. I end up having to call people on their phones to tell them.  It would be great if there were a chat function available to communicate with those waiting.  ... View more

When a presenter is in share screen mode, all participant screens should automatically transition to hide everyone so the shared screen fills the meeting space. In the current application, everyone is visible so the shared screen is small and illegible. The whole intent of share screen is for everyone to see the presenter's screen, read any text, and clearly discern any graphics. This is the way Join.me worked. This is the way Zoom works. GoTo Meeting needs to catch up asap and not burden users who are not GoTo Meeting experts with having to figure out how to see the shared screen.   Currently, top and bottom controls take up approximately 20% of screen height which means screen real estate for the shared screen is 64%. Controls should be very small so share screen real estate is maximized. Best would be to combine the top and bottom controls into a single control bar.  When GoTo Meeting is in share screen mode it needs to be optimzed for shared screen visibility. It should also be possible to minimize the control bar so it occupies zero screen space. ... View more

Please let us mute individuals during a meeting. This is not the same as muting that person for everyone in the meeting but just for the person doing the muting. This prevents two people who are next to each other in a meeting from hearing an echo of each other ... View more

Having a built in dark mode option for the Go To Meeting website application and desktop application would be very useful. For me, I have sensitive eyes, so the the bright backgrounds can cause issues for me.    With the web  application I have tried utilizing different chrome extensions to give it a dark mode and unfortunately haven't found any that work well across this and my other daily web applications. ... View more

In the old gotomeeting client, there was a tool for pausing your screenshare. The participants would see your pausing screen without any indication that the screen was paused. This feature was unique to gotomeeting and was one of the only reason we stuck with gotomeeting. It's very disappointing to see that this was removed in the new goto client. Please add pausing back into the client. ... View more

GTM favicon used to be orange, and the GTW favicon was blue. The new branding favicon is identical for both. It's annoying to not be able to see the difference in my browser tabs.   ... View more

Currently when I record my session and then later download the transcript I find that after every sentance I get listed as the speaker.  Could you please list the speakers name ONLY when the speaker changes. Example: if I am the only one thats speaks during the session the transcript would list my name hundreds of times instead of only once.    As a solution: when it is about to add the speaker name refer to the last time a speaker name was shown then if that speaker is the same as the one before then skip adding it again.  Then only when a speaker changes will the speaker name show up.   ... View more

Can GoTo provide ability to split the camera views in a separate window and the screen share window into a different window.   When attending meetings and utilizing multiple monitors/screens, I would like to have the camera views on one screen and the screen share on a different one. This is something I feel lacks with GoToMeeting/Go To that other meeting clients like Webex, etc. provide. ... View more

When my company does video-calls with Skype, we can copy-paste images in the Chat window.  We can't do that in GTM.  I'd like to be able to do that. ... View more

I used the new fangled desktop app experience with a customer for the first time today. I was frustrated to find that the ability to request guest screen share and guest mouse control from the contextual menu next to the guest's name was absent. I wasted a lot of time in the meeting as a result! I spoke to tech support who told me this functionality is coming but is not yet available in the new app. I don't recall this reduced functionality being made clear upfront anywhere and I don't recall being given a warning. LogMeIn - please make these limitations more clear to avoid frustration and wasted time.     ... View more

There appears to be no audio test possible.   My experience with U-Connect Bluetooth Audio (Jeep) I tested my connection by playing an MP3 audio file from my phone.  Audio worked fine.   My meeting started, no audio.  I turned on and off the speaker.  It worked from the speaker on the phone, but not bluetooth.   Finally I turned off Bluetooth on the phone and reconnected.  This is slow.  Took at least two minutes. Then I had audio.  Why is there no audio test?  This is not a very good application. ... View more