[New Goto App] Please add an alternate keypress to cancel a remote control.  I don't even know why we need to cancel it!  But if you really think this is needed, I beg that you provide an option to set a different shortcut-key for this - so that the ESC keypress is passed to the remote session.   For me, it means that I struggle to use the Linux Text editor (vi) as it uses the ESC key to exit an edit mode. But I see from other reports that it is used in many other scenarios.   A general shortcut-key mapper system that allows users to alter any of the short-cut keys that would apply during a remote-control session would be even better! ... View more

We need you to bring back the red circular pointer from the original version.  We are a landscape construction firm who uses the platform to present CAD and photo concept images to clients.  The red pointer was the only instrument we used while using GoToMeeting as we hover over all the new elements of our designs.   Clients typically use GTM on their tablets and are unable to follow or see our cursor when we present due to their smaller screen size.  We even tried increasing the size of our cursor and/or changing the color of it, but unfortunately your program defaults it to the standard small size white center, black outlined cursor.  A further concern is when we present our second monitor, the cursor is not visible on the attendees monitor.  This was not a problem on the prior version.  Why were these basic items removed from the new version, please return them to the platform.   We are aware of the highlighting tool on the new version, but it is overkill for our needs.  A simple red pointer is essential.  Thanks   moderator edit: title for clarity ... View more

The ability to record the meetings on the cloud is great. However it would be great to have the option to chose the type and quality of the cloud recordings. Today the mp4 video recordings have a really huge size, around 3-4 GB for 1 hour ! What would be great, and I think not so difficult to implement: - to have the ability to download only the mp3 audio recordings of the meetings, besides the mp4 video recordings - to have the ability to chose a medium quality video recording, around 1GB max for 1 hour, for instance, or even lower. ... View more

Having a built in dark mode option for the Go To Meeting website application and desktop application would be very useful. For me, I have sensitive eyes, so the the bright backgrounds can cause issues for me.    With the web  application I have tried utilizing different chrome extensions to give it a dark mode and unfortunately haven't found any that work well across this and my other daily web applications. ... View more

Please warn users when recording without audio enabled.  There should be a pop-up warning when you start a recording without Audio enabled.  The app warns you that people won't be able to hear you, but it offers no warning about how audio-off will affect a recording.   In case you don't understand the relevance of this suggestion, consider my situation.  I set up a computer as the organizer because it had the software that we were going to go over.  I logged in from another computer, and the trainer logged in from his computer.  We were able to hear each other, but the "organizer" computer did not record any sound.  This went on for more than a day of training.  Because the recordings were in webm format, and my computer did not recognize that format, I was not able to even check the video quality until days later when I had a chance to look into how to convert the video to a format my computer recognized.    As a service to your customers, please warn them if they are about to make a recording without audio.  You might feel that you have adequately warned them already, but RE-WARN them when they press the record button.  When someone presses record, that means that they want to KEEP what is about to happen in the meeting.  MEETINGS on your platform consist of VIDEO AND AUDIO.  If someone wants to leave the audio out, that's fine, but WARN THEM that this is what they are doing.  Also, please automatically save the videos in a format that are readily recognized and opened my most computers.  mp4 would have worked just fine for anyone. ... View more

In the old gotomeeting client, there was a tool for pausing your screenshare. The participants would see your pausing screen without any indication that the screen was paused. This feature was unique to gotomeeting and was one of the only reason we stuck with gotomeeting. It's very disappointing to see that this was removed in the new goto client. Please add pausing back into the client. ... View more

When my company does video-calls with Skype, we can copy-paste images in the Chat window.  We can't do that in GTM.  I'd like to be able to do that. ... View more

Having the capability to write and save personal meeting notes without leaving the app window either by integrating app like OneNote, Simplenotes, Evernote etc would be really helpful. The existing Chat functionality can also be extended to create personal notes, if we can have chat visibility to self with ability to auto-save/save on local/cloud machine. ... View more

I used the new fangled desktop app experience with a customer for the first time today. I was frustrated to find that the ability to request guest screen share and guest mouse control from the contextual menu next to the guest's name was absent. I wasted a lot of time in the meeting as a result! I spoke to tech support who told me this functionality is coming but is not yet available in the new app. I don't recall this reduced functionality being made clear upfront anywhere and I don't recall being given a warning. LogMeIn - please make these limitations more clear to avoid frustration and wasted time.     ... View more

I often have to join meetings using other meeting products so I am somewhat familiar with common features. Of course, GoToMeeting is my strong preference because of the rectangle sharing feature which makes it easy to switch between the many windows I share on my large, 4k screen. I often have to show Word requirements docs, Mockups, PDFs and various browser tabs which I drag into the rectangle.   You already have my +1 to remember the last rectangle size/location.   My suggestion is this: Rather than me drag apps into the rectangle, I could place them around the each of my main screens.   1. Every time I share a window, add a side "tab" to your control panel to represent that window. 2. When I want to go back to a previously shared window, I just click the small tab that was created the first time that window was shared. 3. I suggest to show the app's icon in the tab and hovering would show the window title so I know I'm about to switch to the correct instance of PDF or Word etc.   Now I can see all windows AND quickly switch between the ones I am using in this meeting. I may even pre-load these windows/tabs before attendees join the meeting.   Future - you can grow into this over time if proven popular: 1.  Pre-define my favorites and make the available tabs as default meeting setting. If the referenced app is not running then disable that tab until it is running. (Or double-click or ctrl-click would launch that app) 2. Eventually have meeting profiles of defined tab groups for different types of meetings to share different types of windows.   ... View more

Have real-time transcription, as if it were a caption.   (personal info removed, GlennD) ... View more

Participants may be in a noisy environment. The lack of push to talk creates extra hassle of constantly having to mute, then unmute with the mouse control (even when participants are wearing headphones). Push to talk would solve this. All VoIP users should be able to assign their own PTT hotkey. When pressed it unmutes the mic, and when released, mutes it again. Many voice chat programs like Ventrillo, Teamspeak, and Mumble, have PTT. This would be a valuable option for GoToMeeting, Webinar, and Training. ... View more

Frequently, during the meeting we would like to share files to respective team member. It would be nice if Gotomeeting has this feature. Our current workaround is to make someone presenter just to show one file and take control back but it is not the right way, ... View more

Shouldn't there be a key or a meeting password so anyone who you pass on that information should be able to start a meeting. We use Goto meetings for centralized meeting and the original host doesn't have to be present, but this limitation of goto meeting gets us in trouble if the host calls in sick or is unable to make it to the meeting. I think it is a big limitation as we are calling people at home on vacations to start the meetings. Sending a new meeting invite creates confusion if your audience is larger that's why we avoid doing that. ... View more

We provided a call in number and an Audio only attendee number to log in in mute only mode. this is for attendees that do not have a smart phone or other devices.  However, we know they are there but there is no way to track them or even see what phone number dialed in. I need to be able to track who just calls in by at least a phone number.  ... View more

At the moment we only have outlook and google calendar.   Caldav integration would be very handy and is similar to google calendar. So it should not be very hard to integrate this. Only the url for the calendar must be editable. ... View more

Have a way to be able to set the date format that GoToMeeting uses when booking a meeting. GoToMeeting only uses mm/dd/yyyy however here in the UK we use dd/mm/yyyy. This has resulted in a meeting being scheduled for the wrong day. Yes the calendar does work but it doesn't stop people from instinctively typing in the date. ... View more

Hi Everyone, The previous GTM version allowed for a welcome message that remained constant in a GTM room. To set the message you used the daisy/wheel icon to access the relevant preferences settings.  I can no longer find out how to do that in the new version. The current user manual seems to still detail the method in the previous version via the daisy/wheel! I love many things about GTM but the poor access to information for what should be basic functions is frustrating. Any guidance is gratefully received. Donna ... View more

Hello, would be nice if you ad the possibility to choose the name initial in the personal profile by oneself instead of creating it automatically. There are name initials you do not want to have like mine "SS". Thank you for your unterstanding. Simon Schenavsky ... View more