cancel
Showing results for 
Search instead for 
Did you mean: 
New Contributor

Blurry shared screen

We have one user who's shared screen is always so blurry, its not usable.  What can I have them look for to determine what is causing this?  He is on the same network, same computers, same access (Web Interface) as other users in his organization and his is the only one that is like this.

 


screen.png

Any suggestions are appreciated

 

_karl

2 REPLIES 2
LogMeIn Manager

Re: Blurry shared screen

Hi @kazbear,

 

I would start by having him check for video driver updates. Since he is using a Windows 7 PC, he could switch to the GoToMeeting desktop software to see if he has the same issue.

 

Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
New Contributor

Re: Blurry shared screen

Thank you!

 

I will pass this along and let you know how it worked out