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New Contributor

Cloud Recording suddenly gone on Pro users

Both Cloud recording and transcription are enabled on the settings on our PRO user accounts but neither are working now.  Odd thing is that it's working only for the starter users.

Any suggestions? Thanks

1 REPLY 1
LogMeIn Manager

Re: Cloud Recording suddenly gone on Pro users

Hi @SeequentIT1,

 

Can you please describe what is happening when the affected users try to record? Are they seeing an error message? Are they all on the same network?

 

Glenn is a member of the LogMeIn Community Care Team.

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