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New Contributor

GoToMeeting Crashes when Recording

Good Afternoon,

 

I have a user that is having an issue with GoToMeeting crashing when trying to record the meeting.  Tested and Recorded the issue on another computer.

 

User hits record and seconds later GoToMeeting will crash on his end.  Inside of the meeting however it will still show the user in the Attendees list.

 

Checked all of the users device drivers and confirmed that they are all up to date.  Also had the user try logging into another computer to run and record the meeting; which ended up causing GoToMeeting to crash as well.

 

I think it might have something to do with the users account (PRO license), not sure what that could be but based on using another computer to run a meeting and have it crash during the record would make me think it is license/ account related and not hardware/ computer related.

 

Any thoughts/ advice on how to troubleshoot/ fix this issue?

 

Thanks  

19 REPLIES 19
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LogMeIn Contributor

Re: GoToMeeting Crashes when Recording

Hi,

There are no account permission settings that would cause a GoToMeeting to crash when recording, however there could be an issue with that User Account on the local PC itself.  I would first try changing the GoTo recording location to a different local folder, making sure there is enough space available on the local HD.  And if this should fail again, try logging into the same PC as as different admin user and test recording again.

 

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New Contributor

Re: GoToMeeting Crashes when Recording

Ash,

 

Why would changing the save location for the recorded files have a difference?  I tested this users account on their PC and a new PC with the same result (GTM crash during recording).  I will try logging into the affected users PC as a new user and report back.  Again I still think this is related to the User Account, I can try giving them a different license/ deleteing the user and then adding them back onto the account to see if that has any change.

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LogMeIn Contributor

Re: GoToMeeting Crashes when Recording

OK, make sure that the affected Organizer is schedule each meeting with an integrated audio option selected. This can sometimes cause confusion with a local audio driver.

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Active Contributor

Re: GoToMeeting Crashes when Recording

hello, I have the same problem as GVOAdmin but using gotowebinar, when the recording starts gotowebinar crashes and close.  I tried  changing the GoTo recording location to a different local folder but it didn't work. I use win 10 and i have enough space available on the local HD.

Could you solve this?

thanks!

Tags (3)
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LogMeIn Contributor

Re: GoToMeeting Crashes when Recording

Hi @juanx ,

If this is a Windows 10 PC, have you already gone through a reinstall of the GoTo software, and checked for all available driver updates through your PC's manufacturer website?

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New Contributor

Re: GoToMeeting Crashes when Recording

Hello, 

 

I have the same problem when I start recording my Meeting, I get kicked out, I have to log in again and it's like I was still in the meeting (my name appears twice until I share my screen again).

 

I've noticed that this happens only when I use my headphones as a Microphone and as Speakers. When I use another microphone (from the computer or an external one), I have no problem recording.

I'm using HP Eliteboook Windows 10, I tried to change the local folder for converted videos but didn't work.

 

Thanks for the help,

 

Vincent

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LogMeIn Contributor

Re: GoToMeeting Crashes when Recording

@vincduj Hi Vincent, 

Can you be specific about the headphone hardware in use, as well as the operating system and PC model number/name being utilized for GoToMeeting broadcasts? 

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Active Contributor

Re: GoToMeeting Crashes when Recording

I have exactly the same problem, when I disconnect my logitech usb headphones (I don't know the exact model) everything works fine,

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LogMeIn Contributor

Re: GoToMeeting Crashes when Recording

@juanx  Can you tell us what operating system, hardware model, and headset version is in use there?  

 

Are there any driver updates available through the device manufacturer's website?