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GotAMeeting
New Member

GoToMeeting-Plugin for Outlook isn't working suddenly

Hello together,

 

I was working with the GoToMeeting Plug-In within my Outlook for couple months now. About 2 weeks ago Outlook started giving an error massage when i tried to create a meeting,  The error massage reads as the following: "Unfortunately, an error has occurred while processing your request. Please try again. If you need assistance, please contact Global Customer Support"

I never changed my settings or similar so I'm interested why it suddenly stopped working

gotomeeting.PNG

Thank you very much

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Tapsy
Active Contributor

Re: GoToMeeting-Plugin for Outlook isn't working suddenly

Hi again,

 

i found a solution and it was quite easy. In Outlook go to the "Add-Ins" Ribbon, click on "Settings" in the GoToMeeting-part and and choose "Logout".

Then try to plan a meeting or use the adhoc one, you get asked for your credetials, enter them, et viola it works again.

 

Kind regards

View solution in original post

12 REPLIES 12
Tapsy
Active Contributor

Re: GoToMeeting-Plugin for Outlook isn't working suddenly

Hi,

 

any news on this issue?

We have the same problem.

 

Kind regards

AshC
Retired GoTo Contributor

Re: GoToMeeting-Plugin for Outlook isn't working suddenly

Hi,

Are you able to confirm a couple of things there: 

  1. Have you checked your GoToMeeting audio settings online to include integrated audio by default? 
  2. Was the plugin re-installed on the problem PC?
  3. What happens when you log out / in again? 

Ash is a member of the LastPass Community Care Team.

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Tapsy
Active Contributor

Re: GoToMeeting-Plugin for Outlook isn't working suddenly

Hi AshC,

 

1. Just checked it, it's set to use the integrated audio.

 

2. Does not change anything, still the same error.

 

3. Where can i log out? Logging out from the "desktop-app" does not change anything. I don't get asked for my credentials when starting Outlook, so i think it is still logged in.

 

Kind regards.

AshC
Retired GoTo Contributor

Re: GoToMeeting-Plugin for Outlook isn't working suddenly

Thanks, can you also specify what operating system and Outlook version is affected? 


Ash is a member of the LastPass Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
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Tapsy
Active Contributor

Re: GoToMeeting-Plugin for Outlook isn't working suddenly

It's Windows 10 (1909 and all Patches installed) and Outlook 2016 Professional Plus (all Patches installed).

Tapsy
Active Contributor

Re: GoToMeeting-Plugin for Outlook isn't working suddenly

Hi again,

 

i found a solution and it was quite easy. In Outlook go to the "Add-Ins" Ribbon, click on "Settings" in the GoToMeeting-part and and choose "Logout".

Then try to plan a meeting or use the adhoc one, you get asked for your credetials, enter them, et viola it works again.

 

Kind regards

CathyC82
New Member

Re: GoToMeeting-Plugin for Outlook isn't working suddenly

This resolved issue immedantly for me. Thank you for your post Tapsy!

Tapsy
Active Contributor

Re: GoToMeeting-Plugin for Outlook isn't working suddenly

good to hear, you are welcome!

elknwillow
New Contributor

Re: GoToMeeting-Plugin for Outlook isn't working suddenly

Hello there --- I appear to be having the same troubles, but unfortunately "logout" doesn't appear to be an option when I head into the Add-Ins toolbar in Outlook ---- any additional help is appreciated! This has been driving me bonkers.....