So, I fat fingered and accidentally press start recording, then stop recording, then start recording on my meeting - the red recording light was still on, however only the half a second between the first start and stop is recorded to cloud.
The rest is not there, and there isn't any more in the local folder either.
Help
Solved! Go to Solution.
Hi Stevey,
Normally stopping and starting a recording is not a problem, though in your case the timing may have caused an internal error. Unfortunately we don't keep copies of broadcasts outside of customer's accounts, so if you can't find a local recording after the cloud recording failed then you may be out of luck. Please test cloud recording now, with a newly scheduled meeting to ensure that the connection is working correctly.
Hi Stevey,
Normally stopping and starting a recording is not a problem, though in your case the timing may have caused an internal error. Unfortunately we don't keep copies of broadcasts outside of customer's accounts, so if you can't find a local recording after the cloud recording failed then you may be out of luck. Please test cloud recording now, with a newly scheduled meeting to ensure that the connection is working correctly.
Hi, i have the same trouble please help
@zendoakademi I'm afraid we don't have a quick fix for this situation. You must call into Customer Support directly in order to see if the file can be recovered from the back end.