Mute all GoToMeeting Attendees?

[Azeem]

Is it possible for an Organizer to permanently mute all GoToMeeting attendees. Meaning, the attendees can not mute or un-mute their selves. If I mute an Attendee then he/she can un-mute his microphone during the session any time which is kind of annoying. I want all attendees to join as listen only mode, how ever attendees could ask questions via text chat box. How to do it?

Note: This conversation was created from a reply on: GoToWebinar - Mute all attendees.

[GlennD]

Hi Azeem,

GoToMeeting Organizers do have the ability to mute all attendees however, it is not a permanent mute. Attendees can unmute themselves. Please review this support article:  https://support.logmeininc.com/gotomeeting/help/mute-and-unmute-your-attendees-g2m050040

If you need more control over your audience, I suggest trying GoToWebinar's more formal registration and attendee control system instead.

[Azeem]

So, let me get this straight. It is impossible to do it right?

[GlennD]

If you mean permanently mute them, yes.  GoToMeeting is designed as a collaboration tool, attendees are invited to join by the organizer.  If you are hosting events that are open to anyone and you are concerned that they cannot be trusted to remain muted, I would recommend using GoToWebinar instead. 

GoToWebinar is designed more for presentations, where attendees are muted by default and must be unmuted by the organizer before they can speak.

[Leanne Knight]

If I mute all attendees as an organizer can I prevent them from unmuting themselves? I would like to keep all atendees in listen only mode.

[Michael16]

Hi Leanne, this is possible but only when dialing-in to meetings with a phone; you will not be able to do a hard-mute when you are connected through computer audio.

To hard-mute, dial *5 after entering your audio PIN when joining a meeting.

[Lindsey4]

We did a test and participants could unmute themselves, we would like to keep everyone muted and not give them an unmute option. Is this possible?

[AshC]

Hi Lindsey,
Sorry for the confusion there.
GoToMeeting does use a 'soft-mute' control for Attendees where they can manage their own muting controls through their control panel or telephone keypad.  However, if you wish to override these allowances to mute everybody permanently, I would suggest connecting to GoToMeeting's audio through the telephone, as the event Organizer, and utilizing your keypad to cycle through listening modes by pressing *5 on the keypad.

Reference Guide:  https://support.logmeininc.com/gotomeeting/help/manage-phone-audio-via-keypad-commands-g2m050045

[Lindsey4]

Thanks for the quick reply! Does that mean they can still dial in through computer and just I need to use the phone option? 

[AshC]

Right:  Attendees can choose any audio option they wish.  The muting behavior can only be altered by an Organizer connected through integrated telephone.