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Active Contributor

My recordings are not transcribing

I've enabled this option in my account but the recordings are not transcribing.

 

Is there anything else I need to do on my end.

 

I'm on hold with support but it's almost been 10 minutes so I'm hoping I can get answer here. 

6 REPLIES 6
LogMeIn Manager

Re: My recordings are not transcribing

Hi @CM100

 

Can you please confirm that the cloud recordings are being saved correctly and you can play them back from your meeting history? Are the recordings very long? 

 

Glenn is a member of the LogMeIn Community Care Team.

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Active Contributor

Re: My recordings are not transcribing

Hi @GlennD, thanks for trying to help.

 

I got through to support and the transcription did work on a short meeting he did.

 

The meeting in question was about 1 hour 45 minutes long.  Is there a limit to transcription?

 

LogMeIn Contributor

Re: My recordings are not transcribing

@CM100  The current maximum time allowed for transcription services is 3 hours.  I don't know if this can be increased in the future, but we'll keep you informed.

Active Contributor

Re: My recordings are not transcribing

Thanks @AshC.

 

OK so I was well under the time limit with that meeting...

 

Any way to have the transcription work on past meetings?

LogMeIn Contributor

Re: My recordings are not transcribing

@CM100  I'm afraid not.  The Transcription is only activated when using Online Recording with GoToMeeting broadcasts.

Active Contributor

Re: My recordings are not transcribing

OK @AshC thanks for confirming.