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New Contributor

NOT Muted when Joining Meeting - even though I have set up Preferences with Join Muted

In my preferences, under meetings, I have checked "Mute me when joining a meeting" 

When I join as an attendee -  my audio is UNMUTED.

This is creating problems......

Desktop Application - GTM 

Win10

 

3 REPLIES 3
LogMeIn Contributor

Re: NOT Muted when Joining Meeting - even though I have set up Preferences with Join Muted

Hi Joe,

We recently addressed this problem in the most current GoToMeeting software versions.  If your problem persists, please check the software version after a clean re-installation.  Thanks~!

New Contributor

Re: NOT Muted when Joining Meeting - even though I have set up Preferences with Join Muted

I am observing this same behavior on v8.47.2 build 14316 on  Mac OS.  "Mute me when joining a meeting is selected". However, I am not muted when I join meetings.

LogMeIn Contributor

Re: NOT Muted when Joining Meeting - even though I have set up Preferences with Join Muted

Hi @GoToUser ,

Would you be able to uninstall, reboot and reinstall GoToMeeting to confirm that behavior happens again?  If so, we may want to gather some log files from your affected Mac.