Hi. Normally, video sharing works fine with GoTo meetings. However, about once a week, the "share video" button turns grey, and says the camera (logitech group video conferencing kit) is unavailable. However, I can still see myself on the camera view. All camera drivers are up to date. The only fix is to uninstall and reinstall GoTo meeting. Support has advised unblocking port 1853 on firewall and antivirus, which I have done already, which hasn't worked.
Has anyone else has this issue?
@prdw Would you be able to specify how the Logitech webcam is connected to your device, and what operating system is in use there?
Is there also an internal webcam on that system?
If this is a basic plug-and-play device (no software installs), then you might just be able to disconnect and reconnect the device while in session, in order for GoToMeeting to recognize the new input and request usage.
@AshC It is plug and play, see link below. However, disconnecting and reconnecting does not solve the issue. The camera still works - I can see the video feed from my side in GoTo Meeting, but it won't share to other participants (greyed out share button).
There were some updates for the Logitech device, which I ran last month.
GoTo Meeting version 8.43.1 build 12771. This is reinstalled fairly regularly so it is most often up to date.