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Nuc Not Recognizing Polycom Trio 8500

My company has the Gotoroom solution including the Nuc, Mimo screen, EagleEye camera, and Polycom 8500. Unfortunately the Nuc has never recognized the Polycom as an audio device so I cannot hear any sound on any Gotoroom calls. Has anyone ever had this issue or is there anyway to fix this at all? Thanks.

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Re: Nuc Not Recognizing Polycom Trio 8500

@BruceBanner  I apologize for the incompatibility there, as it sounds like a normal set up.  I think it's best if you call into Customer Support when you have a few minutes to troubleshoot the connection and fully document the environment.