A few weeks ago, the GoToMeeting plugin for Outlook stopped working.
I'm on plugin version 1.1.5 from Office add-on store and I'm running Mac OS X 10.14.6.
When I'm opening the side panel, I get the following message:
Scheduling not available
Your appointment can't be scheduled because Outlook isn't responding. Please try again later.
Outlook Error code:
5001 - Internal error
Has anyone else experienced this issue? I've tried deleting the plugin and reinstalling. I'm running the newest Outlook version on Office 365.
Hi @hoegenhaug ,
Sorry for the difficulty there.
We did make a recent change for Mac OS environments, where the previous 'Mac Scheduler' was replaced by the Office 365 plugin: https://support.logmeininc.com/gotomeeting/help/install-gotomeeting-in-outlook-for-mac-g2m010030
I would try to update this version on your Mac, before rebooting and testing a new schedule again.
Yes, it sounds like there is some kind of authentication issue there. I know you've already reinstalled the plugin, so it would have to be a problem when connecting out of your local area network.
I've tried deleting Outlook's add-in cache, still no luck.
I've also enabled web inspection, so now I can see the actual console and errors it gives. These are the two errors.
"Der opstod en intern fejl" means "An internal error occurred".
I also just tested in Outlook Online, where it works just fine.