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Ilmira
Active Contributor

Problem with installing Gotomeeting on Macbook Air M1

I have a Facebook blueprint exam soon. And I need to download GotoMeeting. I use this link https://global.gotomeeting.com/install I download the GoTo Opener file but my laptop "wasn't able to unarchieve it". I checked everything, and do not understand what else I can do. Maybe the problem is with M1?

1 ACCEPTED SOLUTION

Accepted Solutions
Ilmira
Active Contributor

Re: Problem with installing Gotomeeting on Macbook Air M1

I found the solution! I found the other dmg file on the website
https://support.goto.com/meeting/help/install-via-dmg-mac

View solution in original post

3 REPLIES 3
AshC
Retired GoTo Contributor

Re: Problem with installing Gotomeeting on Macbook Air M1

Hi @Ilmira ,

Sorry to hear about the install trouble there. 

 

Can you try following these instructions for installation on Macintosh OS?  

https://support.goto.com/meeting/help/how-do-i-install-gotomeeting-on-a-mac 


Ash is a member of the LastPass Community Care Team.

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Ilmira
Active Contributor

Re: Problem with installing Gotomeeting on Macbook Air M1

Hello!
Yes, I followed the instructions and checked my system (it says my system supports GoToMeeting). The problem appears when I open the dmg file "GoTo Opener". It simply doesn't unarchive. 

I think the problem may be with M1. Is GoToMeeting compatible with Apple M1 chip?

Ilmira
Active Contributor

Re: Problem with installing Gotomeeting on Macbook Air M1

I found the solution! I found the other dmg file on the website
https://support.goto.com/meeting/help/install-via-dmg-mac