Recording does not have audio

[Lana2]

I recorded a session but when I opened it, I can see the video, but it has no audio. Please assist as I am unable to re-record this session and I need to send it to some colleagues overseas. Is there somewhere where I can possibly add the session ID and get a backup of the recording. The meeting was just completed on 05/16/2023.

[KateG]

Hi @Lana2 welcome to the GoTo Community. Our support team can take a look and see what is going on. Can you please PM me the Meeting ID and I can create a case for you for the support team to review? Could you also let me know if you used Voip or dial-in? 

[Lana2]

Hello @KateG. Thank you for responding. I also used Voip, I did not dial in to conduct this session.

[KateG]

@Lana2 thanks! Someone from Support will reach out to you.