Setting cloud recording GTM - where is it?

[Bear44]

G'day,

I want to switch from local recording to cloud recording (GTM professional). But I cannot find any setting to do so. What do I have to do, to activate cloud recording of a meeting?

Couldn't find the activation in any of the admin-center settings, neither in the GTM center, nor in the meeting settings. I searched the history of this board, but as suggested, there is no setting in the GTM center on the left side. I tried the FAQ-section: nothing that helped me.

Is the cloud recording still available in GTM prof? Where and how do I activate it?

For your help I'd be very thankful.

[Bear44]

When using the GoTo App I don't have access to the setting: content. What upgrade do I need? It doesn't say it. I already have GTM professional, is there a higher upgrade?

[Bear44]

I tried the GoTo Training version: then I can record in GTM. So it is an upgrade issue. Now what: I do not need the training version and thought, the meeting professional would include the online recording. Are there different GoTo Meeting versions? Is there one that features online recording?

[GlennD · Accepted solution]

Hi @Bear44, welcome to the community.

In the GoTo App click on your profile in the top right corner and select Settings from the menu displayed

 

Next, click on Meetings and then Content

[CarpeDiemSL]

Hi Guys,

I have a GoToMeeting Professional, but I can't switch from Local Recording to Cloud Recording. 

In my Setting - Content there is no way to choose if Local or Cloud. Cloud option is not shown. 

I have the GoTo 4.5.0 version in Italian language. 

Could you give me any suggestion? 

Thanks a lot  

Barbara

[KateG]

@CarpeDiemSL Welcome to the GoTo Community. 

I took a peak at your settings and cloud recording should be enabled. You also appear to be on the latest app version.  Do you not see the option like in the image below? If so, can you message me a screenshot?  (click on my user name and you will see the option to message me on the top right). 

[CarpeDiemSL]

Hi Kate
with "Send Message" function I'm not able to upload images.
I've tried to send you and email with the screenshot, but it was not delivered.
I don't know how send you my screenshot
Thank a lot for your cooperation
Barbara

[KateG]

@CarpeDiemSL Thanks for sending the screenshot. 

I checked with the team about your account. It appears you are a GTM Professional customer, which does not get cloud-based recordings. You would need to upgrade to GTM Business tier.

[CarpeDiemSL]

Thanks for the suggestion. How can I upgrade to GTM Business tier. I've just payed one year GTM Professional subscription at the begining of January. Can I upgrade my subscription for the 10 months to the end of the year? 

Thanks a lot

[KateG]

Hi @CarpeDiemSL nice to see you. You can upgrade your subscription at any time. Please note, you will need to be a billing admin to make changes to your subscription.

You can find instructions on how to do that here.