Someone Else's Name and Email When I Login

[Mark Q.]

I've recently begin business talks with a friend of mine. Today he logged into GoToMeeting, and instead of his name, a strange name came up, one he didn't recognize. Naturally, he's probably worried that he got hacked, that someone logged into his GTM account and messed with his information, or worse.

Here's the kicker: When he went to "Edit your name and email address as you would like them to appear to the meeting attendees", the strange name and email address that appeared BELONG TO MY BOSS.

How is this possible?! I don't want one of my best friends thinking my boss hacked his account, if that didn't actually happen! This is one his personal computer, half a country away from where my boss and I are located.

[GlennD]

Hi Mark,
Sorry for the troubles.  Can you specify which user groups are currently being affected?

[Mark Q.]

The name and address that should be there are:
either Brian Kwong or Torrey Nagle

The name and email address that showed up in the app are:
Scott Baughman
sbaughman@czzzzzz.com

Thank you!

[GlennD]

Thanks Mark,

There is still a GoToMeeting account under Torrey Nagle.  It appears that your friend used a computer that your Boss previously used for a GoToMeeting, which is why his name and email address was displayed.  All your friend needs to do is edit the name in the GoToMeeting Control Panel:  https://support.goto.com/meeting/help/change-your-personal-info-g2m010007

[Mark Q.]

I'm sorry, but that's literally impossible. These two people have never met each other, and as far as anyone could prove, have never even been within a mile of each other. The same goes for their computers. They're 4 states away from each other.

Any other possibilities?

[GlennD]

Could your friend have clicked on a GoToWebinar join link that was forwarded by you or your boss? 

[Mark Q.]

I mean, it's theoretically possible, but unlikely. My friend has never received any emails EVER from that email address, and our company doesn't use GTM. Plus, this was accessed within the desktop app, after having logged in.

[Mark Q.]

Absolutely, this all makes sense.
But how did this happen? I'm feel like I'm going to have to reach out directly to GoTo at this point.

[ShirkAZ]

Firstly, this is not a private discussion and names and emails are visible. Second, the link to the control panel is not working.

[AshC]

I apologize @ShirkAZ , this thread was originally from a previous platform where the functionality was different.  I've now cleaned up the conversation for privacy and accuracy.  Please let us know if you have any additional concerns.