We have had trouble sporatically where we are unable to share our screen. It shows black in our panel and the audience only sees black or the splash screen. This happens on three different computers (all different mfgs).
DELL XPS 8920
Windows 10 Pro
GeForce GTX 1060 6GB GDDR5
Intel i7-7700 8M Cache 4.2GHz
MSI Trident 3
Windows 10 Pro
NVIDIA GeForce GTX 1070 8GB GDDR5
Intel i7-7700 Quad Core Processor (3.6GHz
HP Z Workstation
Windows 7 Pro
3.2 GHz Intel Core i7-8700 Six-Core
NVIDIA Quadro P600 Graphics Card (4GB
16GB of 2666 MHz DDR4 RAM
How can I resolve this so that it works 100% of the time.
These meetings are very important and if this continues,
we'll have to try a different product.
This sounds like something is blocking GoToMeeting, possibly a security application? Does this happen when you try to share something specific? If you start a Meet Now and try to share what you did in the affected meetings does it happen again?
Thanks GlennD for the reply.
I don't think that its a security appilication.
All three computers have been used in the past with no issues.
Nothing on either network has had a changed in security appliances, software or security settings
and the problem is totally random.
I was thinking more along the lines of video card drivers,
windows updates or GoTo bugs.
I would start with checking for updated video drivers if there are none or the issue continues after updating, please call our support so they can create a case and grab log files from the affected computers for review.