Sorry for that.
What can sometimes happen after an update, is that the hardware may also need some new driver information. I would go here to confirm your product ID, and install any updates before rebooting and testing GoToMeeting broadcast capabilities again: http://www.dell.com/support/home/us/en/19?app=drivers
Recently when using GoToMeeting to share my screen with someone in a different location, my computer became VERY slow. It was like the CPU was being HEAVILY loaded but the task manager didn't indicate that. As soon as I finished the GoToMeeting session, my computer's performance became normal again. The problem has happened 3 times recently, and that interfered with my ability to do my job using GoToMeeting, to the extent that my manager is saying consider alternative options. I need to find some kind of solution.
My computer is a Microsoft Surface Pro 5. One factor in the problem might be that I am sharing an external monitor, but that is my preference and that shouldn't cause a problem.
Please can you help?
It is entirely possible that your graphics card there cannot account for both GoToMeeting's screen capture methods and the external monitor attached to your Surface Pro. I would test further without the monitor, as well as checking with the manufacturer's website for any available video drivers you can update.
From our experience, it's not the driver. It's a combination of CPU and video (GPU). All our laptops have 2 core / 4 thread i5 or i7 (atleast 6th gen or higher) with built-in intel video and they suffer when doing desktop sharing. The laptops with i7 quad core and dicrete videos do not have any issues screen sharing.
Sorry about that, @lnguyen_x
Are these custom built machines, or are there specific model numbers we can try to replicate your experience with?
Could you state what the average delay is, and wha background applications are running simultaneously?
@lnguyen_x If you want to collect some log files for a case, we can try to see if there are any hints as to why those PCs are being affected: https://support.logmeininc.com/gotomeeting/help/how-do-i-collect-web-app-logs-g2m090119