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John Federico
New Contributor

Re: System slows dramatically down during GoTo Meetings

I'm having the same problem.  Windows 10 Pro.  Dell 5491  Core i7 16GB Ram, SSD.

AshC
GoTo Moderator

Re: System slows dramatically down during GoTo Meetings

@John Federico  Sorry about that.  What have you done to troubleshoot so far?  Have you tested the same PC from a different network?  Are you wireless currently?


Ash is a member of the GoTo Community Care Team.

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banyula
New Contributor

Re: System slows dramatically down during GoTo Meetings

I have exactly the same problem. I use a Dell Precision 5520 with 32GB RAM and Win10 1803. All VMs running in Hyper-V get extremely slow. It is quite embarrasing to do my Demos this way. If GTM is not active everything works fine.

PeterFree
New Contributor

Re: System slows dramatically down during GoTo Meetings

Was there ever a resolution to the "slow system" problem when using GTMeeting?  I've had our company Tech support people in my laptop for a couple hours looking for a cause.  All seems to be working fine.  Task Mgr shows that the screen is using more than normal resources, but that just means its something that GTM is doing, cuz it doesnt do that in any other circumstance.  We have eliminated every other possible cause.  So, clearly something in GTM programming is slowing down the system.  Any solution?  Or are we just out of luck and need to go to another platform?  Doesnt happen when using MS Teams or similar.  Thank you.

GlennD
GoTo Manager

Re: System slows dramatically down during GoTo Meetings

Hi @PeterFree, welcome to the community.

 

A few questions:

  • What are the specs of your PC?
  • Which version of GoToMeeting are you using, the Classic v10 or the new GoTo App?   
  • Have you checked for video driver updates since your Task Manager is implying that video is where the issue is happening?

 

Glenn is a member of the GoTo Community Care Team.

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