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New Contributor

Transcoder failed to initialize error when attempting to convert a recording.

Running on Windows 10 with the GotoMeeting application installed, I am attempting to convert a recording after I finished a meeting earlier. However, I keep on getting the pop-up indicating that the transcoder failed to initialize. I am encountering this when trying to convert to both MP4 or WMV.

Do I need to install anything else to enable the transcoder? Thank you!
2 REPLIES 2
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New Contributor

Re: Transcoder failed to initialize error when attempting to convert a recording.

It looks like uninstalling the Windows app did the trick. I was able to trigger the conversion to start after I uninstalled and then downloaded the application again.
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New Contributor

Re: Transcoder failed to initialize error when attempting to convert a recording.

Same kind of problem: Transcoder failed to initialize. For me the solutions was that it failed when converting to MP4 and worked fine with converting to WMV on a Windows10 machine