Transcoder failed to initialize error when attempting to convert a recording

[MT_TAEC]

Transcoder failed to initialize error when attempting to convert a recording to MP4, and attempting to convert o WMV nothing happens and convering terminates on its own quarter of the way done.

Some resolutions I have seen were to uninstall GTM in general, did it, didn't work.

Others have suggested AsfTools, installed it, ran it, didn't work.

This is delaying my work.

ANY HELP PLEASE!

[srath]

I am unable to convert the recording! I select and click convert. It says "Transcoder failed to initialise". wmv is available but it is low quality. I need the mp4

[joannewon]

Hi there! I'm also interested in a solution as i've run into this issue yesterday and today.

[AshC]

Hi,

I'm sorry about the transcoding errors there.

Can you please clarify the size of the original file, length of the original broadcast, and if the same problem occurs with a new test meeting?

[MT_TAEC]

I spoke with GTM support and they indicated this is a known issue and there is no ETA for a resolution. They directed me to change file extension or utilize cloud recording as a band-aide until this is resolved.

[Hilary Lustig]

I am also getting the Transcoder failed to initialize error message - has anyone replied to you? 

[AshC]

@Hilary Lustig  Could you specify what operating system you're working with GoToMeeting on, and if you were screen sharing during the live broadcast?

[AshC · Accepted solution]

@MT_TAEC Thanks for following up here.  We have the ticket prioritized and hope to have an updates soon.

[Hilary Lustig]

Operating system? WIN10; screen sharing? My colleague was sharing his screen as I was the moderator