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New Contributor

Unable to download or view recording

When attempting to view or download this specific video, the page stops loading, and eventually completely crashes my ability to use web browsers to access the internet. This is the case only for the video below, but has occurred on both my laptop and my desktop PCs.  HHCAPS and Hospice CAHPS Internal Training

ID: 583-313-893
3 REPLIES 3
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LogMeIn Contributor

Re: Unable to download or view recording

Hi Michael,

I'm interested in your case here, if indeed there's just one problem video in your cloud library.  Would you be able to recreate the same failure from a different PC?

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New Contributor

Re: Unable to download or view recording

Yupper. I have replicated on two different devices (windows 10 laptop and windows 10 desktop) using both Chrome (most current build) and IE 11...

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LogMeIn Contributor

Re: Unable to download or view recording

OK, sounds like you'll want to create a case with Customer Support to get that video fixed or identify the issue.