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New Contributor

Windows 10, unable to view other or share camera in meetings

Troubleshooting an enduser issue. Her camera works fine in all other aspects of video conferences. Just not in GoTo Meeting. When in a meeting, she can click on SHare Camera, but nothing is happening.  She cannot see anyone else that has a camera on either.

 

We've uninstalled and reinstalled the software. Updated the drivers for both  her laptop and her camera.

I manually opened port 1853 as per another thread found, rebooted the machine multiple times.

Regardless of what we do, we can't get the camera feeds to work on her machine in GTM.

 

We've tested both the internal camera and plugged in an external camera as well. 

 

Stuck on where to go next since it's software specific.

 

 

3 REPLIES 3
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LogMeIn Contributor

Re: Windows 10, unable to view other or share camera in meetings

Hi @JamTech ,

Can you specify which computer is being affected, with the model / manufacturer info?  We'd also like to know the GoToMeeting software version in use on that PC.

New Contributor

Re: Windows 10, unable to view other or share camera in meetings

GoToMeeting 10.10.1.17956

Latitude 7490

Windows 10 Ver 1809

 

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New Contributor

Re: Windows 10, unable to view other or share camera in meetings


@AshC wrote:

Hi @JamTech ,

Can you specify which computer is being affected, with the model / manufacturer info?  We'd also like to know the GoToMeeting software version in use on that PC.


Any idea's on this?