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Laisre
Active Contributor

"Instant Meetings" start automatically. Help!

See image below. These "Instant Meetings" listed I have not started. They added themselves, and run by themselves for approx. 5 mins each with NO attendees (not even an organizer). This happens usually after one of my real meetings concludes. If I try to edit one of these, it gives "Unexpected error." But, I can delete them. So it is not completely blocking me. But it is extremely annoying and tedious to delete as they accumulate multiple daily. I have not ever scheduled a meeting before, and I am not set up with Outlook for Google Calendar. This issue began only a few weeks ago. Please help.

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1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
GoTo Manager

Re: "Instant Meetings" start automatically. Help!

@Laisre Thank you for providing the requested info, I believe I have located the source but I will need you to confirm. 

 

We have identified an issue where opening My Meetings on the website triggers an Instant Meeting to start:

 

  1. Sign into your account on our website
  2. Click on My Meetings under GoToMeeting
  3. The My Meetings page shows an Instant Meeting has been started  

If your work flow is different please let me know. (If you share your account with someone else they may be the one that is accessing My Meetings through the website to schedule meetings.) 

 

 

Glenn is a member of the GoTo Community Care Team.

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4 REPLIES 4
GlennD
GoTo Manager

Re: "Instant Meetings" start automatically. Help!

Hi @Laisre,

 

Please click on my community profile and private message me the email address associated with your account, and the meeting IDs for these instant meetings.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
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GlennD
GoTo Manager

Re: "Instant Meetings" start automatically. Help!

@Laisre Thank you for providing the requested info, I believe I have located the source but I will need you to confirm. 

 

We have identified an issue where opening My Meetings on the website triggers an Instant Meeting to start:

 

  1. Sign into your account on our website
  2. Click on My Meetings under GoToMeeting
  3. The My Meetings page shows an Instant Meeting has been started  

If your work flow is different please let me know. (If you share your account with someone else they may be the one that is accessing My Meetings through the website to schedule meetings.) 

 

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.

Free new user and admin training
Laisre
Active Contributor

Re: "Instant Meetings" start automatically. Help!

Yes, that must be it! After my meetings this morning, the "Instant Meeting" only began once I visited the "My Meetings" page on the website.

 

This is very helpful to know to end the meeting immediately from the "My Meetings" page as a temporary solution. Thanks.

GlennD
GoTo Manager

Re: "Instant Meetings" start automatically. Help!

Thank you for confirming. We have a ticket opened to address this issue and I will update this topic when I have confirmation that it has been fixed.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
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