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kbar
Active Contributor

Re: Can't See Icons on Host Computer (OSX)

I'm having the same issue on a newish M1 mac mini. Tried the options listed above with no success.

 

Remoting in works for awhile (2 or 3 hours) and then goes into the mode where only the menu bar and backgrounds is visible.

 

No help for logmein support (and not very surprised).

AshC
GoTo Moderator

Re: Can't See Icons on Host Computer (OSX)

@kbar  I apologize for the ongoing problems there.  

 

Can you please confirm the affected operating system and GoToMyPC version installed there? 


Ash is a member of the GoTo Community Care Team.

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kbar
Active Contributor

Re: Can't See Icons on Host Computer (OSX)

kbar_1-1647021994817.png

 

 

kbar_0-1647021904864.png

 

 

 

 

 

AshC
GoTo Moderator

Re: Can't See Icons on Host Computer (OSX)

@kbar  I will ask Support to take another look at your case.  


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1ConcernedUser
New Contributor

Re: Can't See Icons on Host Computer (OSX)

Im having the same issue. I ve called support 5 times this week. All seem to "fix" the issue temporarily. Then a couple hours later its back to exactly how it was. I can see the desktop, but no icons/dock are visible. Looks like Team viewer figured it out and works great.

AshC
GoTo Moderator

Re: Can't See Icons on Host Computer (OSX)

@1ConcernedUser  We will continue to investigate.  Customer Support may reach out to gather some more log files soon.  Thanks for your patience. 

 


Ash is a member of the GoTo Community Care Team.

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