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Two-factor authentication kicks users back to login prompt
Yesterday when I attempted to log into Gotomypc from Mozilla Firefox, the two-factor code provided by Lastpass Authenticator did not work. Entering it in the authentication blank just brought me back to the login prompt asking for my email address and password. It happened with the authentication code delivered via SMS request, too. This happened in Brave (a Chromium based browser) and Google Chrome as well. I eventually was able to get in using Microsoft Edge. At the suggestion of a Gotomypc tech on the phone, I cleared the cache and cookies from my other browsers.
Unfortunately, this morning, the problem happened again across multiple browsers, including Edge and Firefox post-cookie-clearing. I had to try multiple browsers multiple times, and eventually got into Gotomypc via an incognito-mode Firefox window.
One of my other users was affected by the same problem yesterday. She was using Microsoft Edge from a Windows 11 system; I was logging on from Windows 10.
How do we avoid this becoming a problem organization-wide?
This issue was fixed on 20th July. Please let me know, if you still face any issue.
4 Replies
Same problem for me. However, the "Authenticate" button is not highlighted for selection
This issue was fixed on 20th July. Please let me know, if you still face any issue.
- Apologies for the inconvenience, J.1.
This seems like an issue, we will ship a fix for it.
Meanwhile, there's a workaround. Instead of hitting "enter/return" key, if we click on "authenticate" button of MFA page, then the login goes through.
Somehow hitting enter button is redirecting users to login page,
