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Customer continue to receive email reminders even though they have been unenrolled

Hi, we are using GoToTraining with a "virtual meeting connector" (plugin) to connect to our Learning Management System (Meridian) in order to manage our Virtual ILT (Instructor-Led Training).

 

Recently we have a customer who was originally enrolled in one of our ILT courses (Core Concept), then our EDU Ops team manually enrolled her into another course (Exam prep) for the same date (that was the mix-up). Then our team found the issue and manually canceled her 1st Meridian enrollment in Core Concept, and this enrollment cancelation should have been pushed from Meridian to GoToTraining (GTT) - as we checked on the GTT side, and she is no longer enrolled in the Core Concept course. However, the customer continue to receive Core Concept course email reminders, and she did not receive the new "Exam prep" course email reminders (for which she is actually enrolled). Does anyone know what might have happened here? What's the root cause? Does this sound like an issue on the "virtual meeting connector (plug)" side (which was created by our LMS vendor), or is this an issue on the GoToTraining side (remember the email reminders were sent out from GoToTraining)? Thanks!

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LogMeIn Manager

Re: Customer continue to receive email reminders even though they have been unenrolled

Hi @Wen2

 

Do the reminder emails for the Core Concept course include the GoToTraining link to cancel the registration? If so, could you have the member try that?

 

Glenn is a member of the LogMeIn Community Care Team.

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