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Anyone else facing these GoToTraining Issues?
Hi All, Appreciate any help that can be provided in workarounds to solving the issues below. Over the past few months these issues have become increasingly common. When I contact CS they say to check that OS and browser (Chrome) are updated to latest version. Despite this being done issues persist. Thanks for your help! These issues persists among different users in different location on different IP addresses and devices. 1. Uploaded documents frequently failed to appear under the Materials section, even after multiple upload attempts. - Need to close out session and re-load each time to get materials uploaded during a training to display. 2. Testing - When the instructor clicks on 'end and share' on completion of test the test hangs and aggregate results cannot be viewed. 3. Students are unexpectedly disconnected from breakout rooms multiple times, interrupting their group activities and discussions. 4. Documents shared through google drive in breakout rooms hang with error message "Something went wrong" Above issues have significantly disrupted the session flow and affected the overall learning experience of students in our training. Maybe GoTo has a solution to these issues but the team has not been very helpful so far. Thanks Again.
GoTo Training email confirmations
We are having a problem with our students in that they are reading the email confirmation without understanding that they do not Join the webinar through the "Before the training" instructions. They click on the test your connection link and they think that by going in there they can access the webinar. They don't understand this is an example that they will see. Would it be possible for this to be made clearer so that people will simply click the "Join" link under that whole section?Would like a good screen shot of the fit button.
We have many attendees that find it difficult to adjust their view (to display the polls) and we have taken a screen shot of the fit button but it's not very good. It would be helpful if you had a good screenshot to use for instruction of this feature.
Chat does not show new messages once you copy from the chat and paste into another application
Hi - two of our teammates have experienced this...during a webinar, we run a separate chat in another application (Microsoft Teams) that we copy and paste GoTo messages into so that the team can decide who answers the question or if we need to table it. We keep our team chat separate so that the GoTo chat isn't full of our back-and-forth messages. Once they copy and paste from GoTo into Teams, new messages do not show up in the GoTo chat. They discovered a workaround...when they click "Pop Out" to separate the windows in the interface, wait a few seconds, and then merge the windows back, that takes care of the issue. However, they shouldn't have to do that to fix the problem.
What is the GoTo Insiders Project?
As a customer, your insights are incredibly valuable to us. Your feedback and ideas help shape the future of our services. The GoTo Insiders Program is for English speaking customers who are ready to take this to the next level and participate in research opportunities. Why join? Access new features before they release Meet and connect with GoTo product leadership Fast-track feature requests and ideas Point the way for the GoTo product roadmap What kind of research opportunities? Our team will directly reach out to insiders when a research activity opens. Insiders can decide on whether they would like to participate in the activity. The level of involvement required from customers vary from one activity to another (it ranges from answering to a one-time survey to participating in a beta program for few months with regular feedback session). The level of involvement required will be provided in the research activity invite that will be sent to insiders. Where do I sign up? Our sign up page is here
