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Card was canceled but invoice shows successful payment
I previously received a notification that my payment had failed because the credit card was canceled. However, I just received a new invoice today showing that the payment was successfully processed — even though the card should no longer be active. I checked my account, but I’m unable to view, edit, or remove the credit card details from the billing section. The payment method appears completely inaccessible on my end. Why would this happen? Could someone please help me verify the payment status? And who should I contact directly to resolve this issue? Thank you!Silvi16 hours agoNew Contributor9Views0likes1CommentWebinar Confirmation Email Copy
Hello! Is there a way to not have the registration landing page copy included in the confirmation emails that go out? Upon registering, they get an email that includes the copy that we put in the email itself, but then it also includes the entire subject matter from the registration page itself.SolvedKellerz249 days agoNew Member617Views0likes3CommentsWhat happened to Live Q&A during Webcast/Recorded events?
Earlier this year, around February, we were running some "simulated live" test events using pre-recorded videos using the Webcast/Virtual Events options. During the tests and organizer was needed and it allowed for live moderated Q&As. I don't see an option for live Q&A's anymore under "Recorded" or "Virtual Events" options. Tried reverting to classic GoToWebinar and still no options for live q&a's, it only has the option for questions to get emailed to you at the end of the webcast.SolvedHelderG9 days agoNew Member56Views1like3CommentsWbinar by phone calls. No PRESENCE in the final report.
Hi all, I report the problem that at the end of the webinar session, the attendance report is generated. Anyone who uses the phone call instead of the web connection isn't put in the PARTICIPANTS LIST. Why this? It generates problems later in the face of providing a certificate. How can this bug be solved? The access code generated is associated with the registration name, therefore it should be unique for the user who participates. Thank you in advice for suggest. If need screens, wave also those.SolvedFabioV212 days agoNew Member21Views0likes1CommentGoToStage Analytics past 2 years
Hi - we have exceeded two years since we published a boat load of videos and now are unable to pull viewership reports for trainees. Is there any way to fix that, or do we have to republish videos in GoToStage every two years (or within two years)?SolvedVRLDO22 days agoContributor53Views0likes2CommentsGoTo Webinar - how to hide all attendees?
I see there is an option to hide attendees in the GoTo Meetings, but I do not see that as an option in GoTo Webinar. Does anyone know if there is an option to hide all attendees at once in GoTo Webinars?Solvedsnimon0922 days agoNew Member36Views0likes1CommentGotoWebinar Confirmation Emails Not Triggering via Hubspot Integration
We've recently switched over to Hubspot for all our registration forms and noticed an influx of responses from webinar registrants saying that they didn't receive their confirmation email. It looks like the integration is all connected properly in real-time and the users are shown as registered in GotoWebinar, so I can't see why the confirmation email isn't being triggered. Has anyone else experienced this problem or know of a workaround to ensure that their registrants receive a confirmation email?SolvedTeamQ24 days agoNew Contributor77Views0likes3CommentsKeeping GoToWebinar's audio going after switching to a different app. on an Android phone
I normally use GoToWebinar on my Android phone. It will be very helpful to keep the meeting's audio going when I switch to a different app. on my phone. Is this possible?Solvedharrychou2524 days agoNew Member25Views0likes1CommentCertificate of participation ?
Do we get a certificate of participation after attending the session?SolvedDhanush2 months agoNew Member48Views0likes2CommentsAnyone have experience with Interprefy translation services?
Does anyone have any experience using Interprefy along with GoTo Webinar? I need to be able to generate French subtitles for English language webinars in real time. Our webinars often have multiple speakers, so the PowerPoint workaround will not work for us. I discovered Interprefy here: https://www.goto.com/integrations If anyone out there has figured this out, I would greatly appreciate hearing what your solution was. Thanks!JHalpern2 months agoNew Member368Views0likes4Comments
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