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ResearchTrain
New Member

Country Dropdown List is Out of Alphabetical Order!

Hello,

This morning we noticed that the dropdown list of country names in the registration form are out of alphabetical order. For example, United Kingdom of Great Britain and Northern Ireland are listed with the countries starting with "G" instead of with the countries starting with the letter "U".  There are several others as well. Switzerland is listed with the "C" countries.

 

This is an URGENT issue for us as we are required by our company to make country a MANDATORY registration field! We cannot remove it! We can't alter it as we don't have access to edit this dropdown list.

 

This is causing our customers to NOT register for our webinars when they do not find their country in the list! This is very bad and a very urgent matter! They are required to choose a country. They find their country is not listed (because they look under the proper alphabetical location) and they think they cannot choose one and therefore cannot register. Upon searching for their country under the proper alphabetical location and not finding it, they would have no reason to think they should look for it in other parts of the alphabetical list.

 

We are losing registrations every moment that this list is out of alphabetical order!

This is a very urgent matter to our company and will be a key factor as the cause of a decrease in registration. 

 

We expect a resolution to this issue immediately. Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
GoTo Manager

Re: Country Dropdown List is Out of Alphabetical Order!

Hi,

 

This issue has been fixed.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
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View solution in original post

3 REPLIES 3
Fran_Simon
Valued Contributor

Re: Country Dropdown List is Out of Alphabetical Order!

We are suddenly experiencing this problem, too.

Fran Simon
Engagement Strategies
http://EngageStrat.com
GlennD
GoTo Manager

Re: Country Dropdown List is Out of Alphabetical Order!

Hi, this is being investigated and we will post an update once a fix is released.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.

Free new user and admin training
GlennD
GoTo Manager

Re: Country Dropdown List is Out of Alphabetical Order!

Hi,

 

This issue has been fixed.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.

Free new user and admin training