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Ipad panelist webcast troubleshooting
Hello, I recently contacted Support to run connection tests for joining a webinar as a panelist using an iPad. After multiple exchanges (and I want to thank the team for their time and assistance), it appears that it is no longer possible to join a webinar as a panelist from an iPad. I have tested this behavior with both older and newer versions of the GoTo app, and the result is always the same. When a panelist clicks their dedicated “pjoin” link on an iPad (e.g. global.gotowebinar.com/pjoin/8614195767409685077/XXXXXXX), the GoTo app automatically opens and prompts them to enter their name and email address — exactly as if they were a regular attendee. This does not happen on Windows or macOS, where the same link correctly grants panelist access. We host several webinars each month for years, and in the past we relied on iPads as a workaround for clients whose security policies block the GoTo desktop application. Losing this capability is therefore a significant operational issue for us. I am very surprised that panelist access from iPad is apparently no longer supported. Could you please explain the reason for this change? Thank you, Paul-Antoine
Impressions on the New GTW Experience
We've held two webinars now using the "New Experience" and have some feedback about it. We tried to stay with the classic interface, but we "ran out of road" on 12-16-25 when the classic interface was deprecated. First, the good. For panelists. the new experience makes it easier for them to find the right screen right away when making presenter transitions. This is a definite improvement. Now, the not-so-good. We often hold events with more than 1k attendees and the new questions pane makes it difficult for us to interact with our users. Since the overall display area has been reduced compared to the classic interface and the font is larger, we have to do a lot of scrolling to stay on top of comments and questions. When responding, it pops a question into its own reply window making management clunky. When deleting a question, it now displays a confirm dialog adding countless extra mouse clicks when managing the questions pane. We also found that unless you click exactly in the center of the trash can, the interface doesn't respond. With the classic design, we could manage the questions pane much more efficiently, deleting on the fly and responding with full command of the questions pane. Maybe we just couldn't find it in the new experience, but the "paste recent answer" option seems to have disappeared with just a few canned responses now available. There are some other things that seem to a be a step backward: Why does the raise hand function come on by default, even if turned it off for a previous session? You used to be able to see the number of attendees at a glance, but this doesn't seem available in the "People" options. Lastly, why does the name of the webinar no longer appear in the controls, replaced by the webinar ID? Perhaps there are revisions coming to overcome some of the above. All we know is managing last night's session with more than 1,500 attendees seemed a lot more tedious than when using the classic interface.
Happy New Year! - Prescheduled Webinars deleted
Hello, I came in today to discover numerous prescheduled webinars are gone. Was there a system issue? Out of 14, so far 6 were deleted. All of these were weekly and scheduled through end of March with the exception of 4 which were scheduled through end of July 2026. And 3 of those were gone. I've since rescheduled...
Functionality Issues in the New GoTo Webinar (Unable to use phone to start scheduled webinars and Attendee List Issues)
There is no way to start a broadcast on a scheduled webinar if you are connected through a phone call. For impromptu webinars, I can start the broadcast, but for a scheduled one I have to log on as a second user with computer speakers to start the broadcast, then mute that user. The attendee list takes up way too much space. Instead of being able to see many attendees I can now only see a few at a time. When their names do appear it takes a full second for it to register if they have a hand up or are inattentive. There is an option to see all raised hands, but there are no actions that can be taken from that option. I find it hard to believe that GoTo forced the new version on users when these very basic issues were still present. I understand the need to modernize the look to attract new and younger users, but the program needs to be functional first. I am relieved that the option to use the classic version has returned. Hopefully when the next update is forced on the users, it will be a functional product. Moderator Edit: Title for ClarityCo-organizers not receiving their emails with join links
Hello, for the last several weeks the co-organizers I conduct webinars with have not received their email with their join link. As the organizer, I do get a copy of the emails that are sent to each individual, but do not understand why they are no longer receiving the emails themselves. We've been using GoTo since 2019 and this is the firs time we've experienced this. I am not using the new version of GoTo.
