cancel
Showing results for 
Search instead for 
Did you mean: 
Accessibility
New Contributor

GoToWebinar support for screen readers

It's come to our attention that the gotowebinar platform controls are not coded with accessible function descriptions.   This means that participants with visual impairments are being discriminated against because features that are available to the general public cannot be accessed by participants who use screen reader software due to the lack of proper labeling of each feature/control.

This needs to be addressed as soon as possible because it's discriminatory towards individuals with visual impairments and prevents the platform from meeting federal accessibility requirements.

4 REPLIES 4
Chris Droessler
Respected Contributor

Re: URGENT: Gotowebinar platform not in compliance with federal accessibility requirements

Can you provide a specific example of something that is not accessible and could be improved?

Accessibility
New Contributor

Re: URGENT: Gotowebinar platform not in compliance with federal accessibility requirements

The programing for the Tab Navigation of the platform controls and panels must include Alt Text. 

 

Screen reader users use tab navigation and depend on proper Alt Text to be able to identify the various platform features and controls. 

The current lack of proper Alt Text for the GTW platform controls and panels prevents individuals using screen reader software from effectively navigating through the platform.  Currently, the screen reader JAWS cannot identify the function of each of the platform controls and features.

AshC
LogMeIn Contributor

Re: URGENT: Gotowebinar platform not in compliance with federal accessibility requirements

@Accessibility  While we may not be fully compatible with all screen readers, there are many features we developed to be more accessible for GoTo participants.  Please see the ongoing documentation here for updates: 

 

https://support.goto.com/webinar/help/what-accessbility-features-are-available-in-gotowebinar 

Accessibility
New Contributor

Re: URGENT: Gotowebinar platform not in compliance with federal accessibility requirements

I appreciate your response; however, it's obvious that you lack the proper knowledge of how serious this issue is.

 

I suggest you seek assistance from your legal department and consult with a qualified accessibility specialist to fully understand what's involved here.

 

Again, the Tab Navigation is useless unless it's screen reader compatible.