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New Contributor

Handouts disappearing

I upload handouts to my webinars but they are disappearing.  They appear when I setup the webinar but when I go back in later handouts shows 0/5.

4 REPLIES
LogMeIn Manager

Re: Handouts disappearing

Hi @SRain

 

I am not aware of any issues that would cause this to happen, is it only happening with the one webinar? Are the handouts all the same type of file?

 

Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: Handouts disappearing

It is the same pdf handout, only a few pages (428KB).  I added about 30 webinars recently and added it to each webinar but noticed that it is not attached when I did the webinar.

 

LogMeIn Contributor

Re: Handouts disappearing

@SRain  We don't have anything documented where Handout docs would disappear from a scheduled GoToWebinar, and I cannot recreate this when attempting myself.  If you can recreate this on demand please help us document the issue further with the date/time of original upload, GoToWebinar ID, and date you noticed the missing materials.

New Contributor

Re: Handouts disappearing

If I can recreate it then I will share.  I have added the handout and not sure what the time frame was for the others between adding and them disappearing.