Payment discount codes in GotoWebinar not being properly applied

[adwolf111]

I'm attempting to add a discount code to a webinar using the new payment system.

It is not working -- the discounts are created properly (see image):

... and when I try to apply them, they claim to be applied (see image):

BUT ... the price shown doesn't go down (see above, still shows as $19 not $0,  AND the discount is NOT applied when registering, the person is charged full price....  The transaction went straight to Stripe for processing:

Has anyone succesfully used the discount code feature in GotoWebinar Payments??

This looks like a real bug, any idea how to proceed?

thanks!

[AshC]

Hi @adwolf111 ,

It appears that you have set those three promos for $19, $18, and $19 each.  If you want one of those promotional discount codes to be free, you would have to set the dollar amount to $0.0.  Let me know if that makes sense.

Here's a short video we also created as a demo:  https://support.goto.com/webinar/help/video-adding-discount-codes-3-17