In our webinar report the start time of a webinar is exactly when we (the organizer) open the webinar room for us. But we have not yet started officially the webinar! So in my opinion that's a wrong start time. Attendees cannot yet see or hear us and we are just preparing all presentations etc. in the background. That's about 15 minutes before the webinar starts officially. It's important for us to have a correct time in our report, because attendees will get a certificate when participating more than 75%. Second problem: The time indication is in text format. Can you please change that to a format which can be used to calculate in Excel? In addition can you maye add a column for the duration in percent? And is it possible to add a section where we can see if an attendee used the App or the browser (in order to see why he or she had technical problems?)
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HI @KarinW thanks for getting back to me, a few things to note:
Hi @KarinW nice to see you! A few questions:
Hi!
Yes I used the attendee report and I have added a row for percentage. But we must use a very long formula (thanks to our IT guy) to convert from "1 hour 10 minutes" (standard format in Excel no possibilty to convert easily) to get "70" in the next column and to convert it then to percentage. It could be easier... Join time and leeave time is not useful if somebody logged-in and logged-out more than once.
The start time of the webinar is not correct. We started with broadcasting at exactly 11.00 am. That would be the correct start time (also for attendees, it's not relevant for any statistics if they log-in half an hour before the webinar starts). The report shows that the webinar starts at e.g. 10.43 (when we logged-in and prepared everything in the background, BEFORE going live!)
Kind regards, Karin
HI @KarinW thanks for getting back to me, a few things to note:
I know Practice mode. But when we use it before all settings and configurations which are done in Practice mode are moved automatically to Live mode?
@KarinW once you start the webinar while in practice mode, attendees will join the webinar.
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