i can not access GotoWebinar dashboard

[jonohusin]

everytime i access https://dashboard.gotowebinar.com, i redirected to https://myaccount.logmeininc.com/

this is my 1st time signup on gotowebiar LITE plan. any help please ? how can i access CHAT SUPPOERT with support team ? i can not do call due to limited langguage. (i am not native english speaker). Please help

[KateG]

Hi @jonohusin welcome to the GoTo Community, 

You should have access to the dashboard. It may be a timing issue for when you switched your plan, is the issue still happening? 

[jonohusin]

i only can access https://myaccount.goto.com/

and this is what https://myaccount.goto.com/ look like:https://prnt.sc/XqO4b0Jbc3nU

when i access ADMIN CENTER, i CONNECTION time out page https://prnt.sc/f9xFOjqUFmQ-

and when i tried INCOGNITO browser, and login here https://dashboard.gotowebinar.com/, i got this https://prnt.sc/I2araiRoz8Wo for awhile then redirected again to https://myaccount.goto.com/ 

Previosuly, i was on GOTO WEBINAR TRIAL, then upgrade. So how can i fix this ? i can not make a call due to limited english skill. i am not native english speaker. Please any LIVE CHAT HELP ???

[jonohusin]

when i tried another browser then use VPN, i can access ADMIN CENTER

here is the screenshot https://prnt.sc/yPT9Y1sG7YAK

as you can see my GOTO WEBINAR LITE license is 0/1

does it mean i have 1 license but not in use ?? or the product NOT ACTIVATED yet ???

CMIIW

[jonohusin]

and the issue is still there, i can not access https://dashboard.gotowebinar.com even if i used different browser and use VPN

[KateG]

@jonohusin thanks for trying the further troubleshoots and sharing the screenshots. I've opened a case for you for our support team to take a further look. Someone will reach out to you via email soon, thanks for your patience. 

[jonohusin]

thanks for the help. i really appreciated that.