The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
the number of attendees by Phone
How can I find out how many attendees were in webinar by Phone?
Hi,
Only webinar attendees that join using our software are captured for our attendee report. If an attendee only dials into the audio of a webinar they will not be listed in any reporting.While we keep phone records for 24 hours after an event for troubleshooting purposes, there isn't a way to automatically associate a phone number with a registrant.
I just called gotowebinar and confirmed that when using it, callers not entering a pin will not be listed in attendee list. That functionality exists in gotomeeting, but that is limited to 26 participants. If you want more than 26, you have to use gotowebinar. So the only way to effectively manage attendees is by limiting it to computer only, no telephone audio.
This is inconsistent with thier whitepaper on security.
https://logmeincdn.azureedge.net/gotomeetingmedia/-/media/pdfs/ucc_security_white_paper.pdf
on page 3
• The ability to see the complete list of attendees and their
current roles and privileges, so the organizer always remains
aware of those present
Issue
- Unable to see if anyone has called in to a GoToWebinar session, during or in analysis.
Scenario:
- Supply the callin to users who do not have access to internet so they can attend a webinar.
- User calls in with attendee code.
- No notification that someone has joined.
- No visibility in the attendee list
- No ability to mute or unmute. They are muted.
- No record that someone has called in to the webinar, so gap in analytics
Security concern
- Do not know who is on the call, or how many are on the call
Compare:
- GoToMeeting has much more security in this area.
- Users call in and are identified as caller01, caller02... caller##
- Organizer can rename, assigning a name to the person
- Organizer can mute/unmute them
UseCase
- Corporate use case is for someone on the road, who calls in to a webinar. They may want people to knwo that they are present, listening. They may wish to ask a question.
- Not-for-profit use case is my current challenge. We are using GoToWebinar for church services. We switched to GoToWebinar for the ability to show videos (and hear them). It works great. We have attendees on limited income who do not have any internet, smart phone or tablet. They truly are phone only. These individuals are severely isolated in this COVID-19 time, as most are over 80. In GoToMeeting, we have found that by hearing them, and saying hello to them, showing that they are a part, it greatly increases their feeling of inclusion. Without knowing that they are on the call in GoToWebinar, their isolation is heightened, as we can't even welcome them.
Still a lot of organizations with crazy firewalls out there, the only way is to dial in.
Thanks for the detaled explaination. This has been discussed here before, and hopefully GoTo will consider adding this feature.
For now, you could give out the panelist phone number and access code to anyone who needs to connect only with a phone and need to talk. They still do not show up in the Attendee list, so you have no way of muting that person if they need to be muted by the Organizer. I'd give this code out only to someone you really trust and tell them not to share it.
Thanks Chris.
I considered that; however, there are a number of these folks who are not as keen as they once were.
Some are great, but, some are not.
We would struggle if we could not mute them.
Phone calls arriving as in Gotomeeting as caller 1 etc would be a very good start.
If during the registration process, someone could tick a box saying "I'd like to attend by phone" and be sent a pin via email, that would be excellent.
As I've said elsewhere, them dialling a number to to raise there hand to as a question would make me a very happy person indeed.
I could then ditch may other conference call facility....
