The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
the number of attendees by Phone
How can I find out how many attendees were in webinar by Phone?
Hi,
Only webinar attendees that join using our software are captured for our attendee report. If an attendee only dials into the audio of a webinar they will not be listed in any reporting.While we keep phone records for 24 hours after an event for troubleshooting purposes, there isn't a way to automatically associate a phone number with a registrant.
I've seen several posts that answer the question of why we are having attendees who call by phone not show up on our reports as attending the event. My question is, does anyone have clear instructions on how people (who are registered) join the webinar by phone AND show up as attending? This is frustrating as we need to be able to prove attendance at these events and those who call in are being added to the list of "no shows".
Tell them to join the webinar through a web browser first, then decide to use the computer for audio or the phone for audio. If they do this, then they will show up in the Attendee list and Attendance Report.
If they join using only a phone call, they will not show up in the Attendee list nor Attendance Report.
