Phone only attendees are not tracked at this time and will not appear in the attendee report.
When you connected from your phone did you just dial into the conference call or join using one of our mobile apps? Webinar attendees need to connect via our software in order to appear in the attendee report, if they only dial into the conference call they will not show up.
When i check the joing stats after a webinar, i am finding that those users who logged in by telephone are not shown. How do i fix that?
I have read other answers to questions about the fact that people who dial in by phone are not counted as attendees. Are there any plans in future to include these participants as we really need to know this information?
@sueb1 Although Phone-only Attendees of GoToWebinar are not currently captured in any report, we may update the audio functionality in the future so that you may 'see' who is on phone only through your Organizer Control Panel. When / if this is functionality released, we will update the community threads where possible.
That would be great - many thanks.