Cannot buy a subscription.

[LMIFC]

I tried to pay by my credit card, but it said that Transaction declined. I have checked with my bank. They say my account is normal. It could be a website traffic problem. How to buy?

[GlennD]

Hi @LMIFC, welcome to the community.

We checked our system and we see the renewal attempt, however the transaction was declined as the CC is reported as stolen. You will need to talk to your Bank again or use a different CC.

[LMIFC]

Hi GlennD,

I did talk to my bank already, and they approved my purchase. I tried to buy again after my call to the bank, but it didn't succeed. So I called them again. They said that the transaction was cancelled by the store, not the bank. Could you please, check with your system or your team? I purchased the subscription at 10:47 AM. UTC +07:00. Thank you.

[LMIFC]

Hi,

How can I answer your question? I replied to your email, but it failed.

[LMIFC]

6092

[QUELLSCHUH]

Habe vor 10 Tagen mein Abo verlängert, kann aber bis nicht auf alle user zugreifen

[GlennD]

@LMIFC We have sent you an eQuote via email so you can try to purchase again. Please check with your Bank if there are any issues with the transaction approval.

[duruszczak]

Hi,

I have the same problem. Bank approves transfers but your system decline transaction.

[KateG]

@duruszczak welcome to the Community 

I took a look at your account and saw that you contacted customer support and that using a Visa helped resolve the situation. I'm glad this was figured out.