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Active Contributor

LogMeIn Anti-virus Protected by an older version of antivirus software. Automatic update pending

Several of our clients are displaying the message in the LogMeIn Central portal "Protected by an older version of antivirus software. Automatic update pending."

 

LogMeIn AV Protected by older.png

When I compare AV versions on PCs, all PCs are running LogMeIn AV version 6.6.21.304.  This is the latest version according to the "What's New" page.

 

https://support.logmeininc.com/central/help#central-c-central-whatsnew

 

The PCs are Windows 10 PCs.  The PCs are running LogMeIn version 14072.

 

I have tried rebooting the PCs.  Initiating Updates manually from the client on the PCs.  Nothing works.

 

How can we resolve this issue?

 

Thanks.

2 REPLIES 2
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LogMeIn Contributor

Re: LogMeIn Anti-virus Protected by an older version of antivirus software. Automatic update pending

I apologize for the confusion there. 

 

If the affected machines have already gone through a full reboot, would you be able to gather logmeinavserver.log and logmein.log files from PCs where it didn't update?

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Active Contributor

Re: LogMeIn Anti-virus Protected by an older version of antivirus software. Automatic update pending

The PCs have been rebooted several times.  Again, it looks as though the AV is on the most current version.  But the portal just reports that it is not.  In terms of getting you the logs, how can I securely send you these?  Thanks.