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Active Contributor

Re: LogMeIn AntiVirus Not Being Detected

No response here either. I can only hope they haven't responded yet because their teams are busy working on a fix.

Active Contributor

Re: LogMeIn AntiVirus Not Being Detected

Just called in and asked for an update. I got "It is a known issue and the development team is working on it". 

Which is a reply we have gotten before for a different issue that has not made any progress, so I guess we will see. 

New Contributor

Re: LogMeIn AntiVirus Not Being Detected

Same problem here.

Active Contributor

Re: LogMeIn AntiVirus Not Being Detected

Still no update and all computers still alerting for AV issues.

Active Contributor

Re: LogMeIn AntiVirus Not Being Detected

Hello everybody,

 

I called this morning 12 Feb 2020 at 10:00am (UTC +1) and they were still investigating on that. 

 

No more information about the resolution of the problem. I have more than 700 laptops with the same status Smiley Sad

 

They told me to get any news, I need to call back tomorrow.

 

Cross fingers that this issue will be solved asap.

 

New Contributor

Re: LogMeIn AntiVirus Not Being Detected

Does Central Support post any advisories about major issues like this?

Active Contributor

Re: LogMeIn AntiVirus Not Being Detected

According to their staus page, everything is a-ok! https://status.logmeinaccess.com/

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Active Contributor

Re: LogMeIn AntiVirus Not Being Detected

I do not think so, I tried to look for any other way to know the status, their answer was : 

 

Call back tomorrow.... Grrrr

Active Contributor

Re: LogMeIn AntiVirus Not Being Detected

No update yet, but I am about to call in. But now a good portion of the affected computers are saying that LMI AV is no longer installed and it is just using windows defenders.

New Contributor

Re: LogMeIn AntiVirus Not Being Detected

 We really need a page with advisories/status updates on it.  Not just for this issue, but for all issues. Hopefully Central Support is 'listening' to feedback in the forum.