Just called in and asked for an update. I got "It is a known issue and the development team is working on it".
Which is a reply we have gotten before for a different issue that has not made any progress, so I guess we will see.
I called this morning 12 Feb 2020 at 10:00am (UTC +1) and they were still investigating on that.
No more information about the resolution of the problem. I have more than 700 laptops with the same status
They told me to get any news, I need to call back tomorrow.
Cross fingers that this issue will be solved asap.
No update yet, but I am about to call in. But now a good portion of the affected computers are saying that LMI AV is no longer installed and it is just using windows defenders.
We really need a page with advisories/status updates on it. Not just for this issue, but for all issues. Hopefully Central Support is 'listening' to feedback in the forum.