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Active Contributor

Logmein Mac Client Still Crashing

So, logmein client on my mac still crashes regularly. No update has ever kept this from happening. To be clear, this is me using the logmein client to connect to other computers, not connecting to my mac. Here is the error log.

 

Process:               LogMeIn Client [19143]
Path:                  /private/var/folders/*/LogMeIn Client.app/Contents/MacOS/LogMeIn Client
Identifier:            com.logmein.ignition
Version:               4.1.7002 (4.1.0.7002)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           LogMeIn Client [19143]
User ID:               501

Date/Time:             2019-05-21 09:24:19.873 -0700
OS Version:            Mac OS X 10.14.6 (18G29g)
Report Version:        12
Bridge OS Version:     3.0 (14Y901)
Anonymous UUID:        24A37D18-DAC6-6E70-2F1D-09DB018FFB30

Sleep/Wake UUID:       2E7D9CB9-0D1F-4DB2-9A03-6229671C4FE4

Time Awake Since Boot: 460000 seconds
Time Since Wake:       61000 seconds

System Integrity Protection: enabled

Notes:                 Translocated Process

Crashed Thread:        8

Exception Type:        EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes:       0x0000000000000001, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Illegal instruction: 4
Termination Reason:    Namespace SIGNAL, Code 0x4
Terminating Process:   exc handler [19143]

Application Specific Information:
Assertion failed: (NSViewIsCurrentlyBuildingLayerTreeForDisplay() != currentlyBuildingLayerTree), function NSViewSetCurrentlyBuildingLayerTreeForDisplay, file /BuildRoot/Library/Caches/com.apple.xbs/Sources/AppKit/AppKit-1671.60.105/AppKit.subproj/NSView.m, line 14221.
 

Thread 0:: TLMIApplicationMain  Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib        	0x00007fff5a14520a mach_msg_trap + 10
1   libsystem_kernel.dylib        	0x00007fff5a14574c mach_msg + 60
2   com.apple.SkyLight            	0x00007fff53225ed0 CGSWindowSynchronizeBacking + 174
3   com.apple.SkyLight            	0x00007fff532c763d SLSDeviceLock + 39
4   com.apple.AppKit              	0x00007fff2b3822f6 lock_device + 64
5   com.apple.AppKit              	0x00007fff2b2ad99c __NSCGSWindowBackingStoreMark__block_invoke + 1096
6   com.apple.AppKit              	0x00007fff2b2ac5a7 NSCGSTransactionRunPreCommitActionsForOrder_ + 269
7   com.apple.AppKit              	0x00007fff2b2ac487 NSCGSTransactionRunPreCommitActions_ + 31
8   com.apple.AppKit              	0x00007fff2b2ac45c __39+[_NSCGSTransaction currentTransaction]_block_invoke + 34
9   com.apple.QuartzCore          	0x00007fff38ac4a33 CA::Transaction::run_commit_handlers(CATransactionPhase) + 49
10  com.apple.QuartzCore          	0x00007fff38ac5464 CA::Context::commit_transaction(CA::Transaction*) + 2320
11  com.apple.QuartzCore          	0x00007fff38ac42f2 CA::Transaction::commit() + 588
12  com.apple.AppKit              	0x00007fff2b278709 __65+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayRefresh]_block_invoke + 274
13  com.apple.CoreFoundation      	0x00007fff2dbd7928 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23
14  com.apple.CoreFoundation      	0x00007fff2dbd785d __CFRunLoopDoObservers + 451
15  com.apple.CoreFoundation      	0x00007fff2db79f80 __CFRunLoopRun + 1136
16  com.apple.CoreFoundation      	0x00007fff2db798be CFRunLoopRunSpecific + 455
17  com.apple.HIToolbox           	0x00007fff2cdde96b RunCurrentEventLoopInMode + 292
18  com.apple.HIToolbox           	0x00007fff2cdde5ad ReceiveNextEventCommon + 355
19  com.apple.HIToolbox           	0x00007fff2cdde436 _BlockUntilNextEventMatchingListInModeWithFilter + 64
20  com.apple.AppKit              	0x00007fff2b177659 _DPSNextEvent + 1135
21  com.apple.AppKit              	0x00007fff2b176347 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1361
22  com.apple.AppKit              	0x00007fff2b170464 -[NSApplication run] + 699
23  com.apple.AppKit              	0x00007fff2b15f9a4 NSApplicationMain + 777
24  LogMeIn Client                	0x0000000102684784 0x102678000 + 51076
25  libdyld.dylib                 	0x00007fff5a0103d5 start + 1

Thread 1:: LogFileWriter
0   libsystem_kernel.dylib        	0x00007fff5a14884a __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff5a20756e _pthread_cond_wait + 722
2   LogMeIn Client                	0x00000001027abec9 0x102678000 + 1261257
3   LogMeIn Client                	0x000000010275926d 0x102678000 + 922221
4   LogMeIn Client                	0x00000001027b384e 0x102678000 + 1292366
5   libsystem_pthread.dylib       	0x00007fff5a2042eb _pthread_body + 126
6   libsystem_pthread.dylib       	0x00007fff5a207249 _pthread_start + 66
7   libsystem_pthread.dylib       	0x00007fff5a20340d thread_start + 13

Thread 2:
0   libsystem_kernel.dylib        	0x00007fff5a14884a __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff5a20756e _pthread_cond_wait + 722
2   libc++.1.dylib                	0x00007fff57243a0a std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
3   LogMeIn Client                	0x00000001028d4ac2 0x102678000 + 2476738
4   LogMeIn Client                	0x00000001028d5ac1 0x102678000 + 2480833
5   libsystem_pthread.dylib       	0x00007fff5a2042eb _pthread_body + 126
6   libsystem_pthread.dylib       	0x00007fff5a207249 _pthread_start + 66
7   libsystem_pthread.dylib       	0x00007fff5a20340d thread_start + 13

Thread 3:: com.apple.NSEventThread
0   libsystem_kernel.dylib        	0x00007fff5a14520a mach_msg_trap + 10
1   libsystem_kernel.dylib        	0x00007fff5a14574c mach_msg + 60
2   com.apple.SkyLight            	0x00007fff5322a149 CGSSnarfAndDispatchDatagrams + 165
3   com.apple.SkyLight            	0x00007fff5347e05a SLSGetNextEventRecordInternal + 81
4   com.apple.SkyLight            	0x00007fff53334066 SLEventCreateNextEvent + 136
5   com.apple.HIToolbox           	0x00007fff2cde8742 PullEventsFromWindowServerOnConnection(unsigned int, unsigned char, __CFMachPortBoost*) + 45
6   com.apple.HIToolbox           	0x00007fff2cde86d9 MessageHandler(__CFMachPort*, void*, long, void*) + 51
7   com.apple.CoreFoundation      	0x00007fff2db92699 __CFMachPortPerform + 246
8   com.apple.CoreFoundation      	0x00007fff2db92597 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 41
9   com.apple.CoreFoundation      	0x00007fff2db924f5 __CFRunLoopDoSource1 + 527
10  com.apple.CoreFoundation      	0x00007fff2db7a4ec __CFRunLoopRun + 2524
11  com.apple.CoreFoundation      	0x00007fff2db798be CFRunLoopRunSpecific + 455
12  com.apple.AppKit              	0x00007fff2b17f37e _NSEventThread + 175
13  libsystem_pthread.dylib       	0x00007fff5a2042eb _pthread_body + 126
14  libsystem_pthread.dylib       	0x00007fff5a207249 _pthread_start + 66
15  libsystem_pthread.dylib       	0x00007fff5a20340d thread_start + 13

Thread 4:: RegistryDumperThread
0   libsystem_kernel.dylib        	0x00007fff5a14884a __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff5a20756e _pthread_cond_wait + 722
2   com.logmein.remctrlplugin     	0x0000000115aa9fc7 0x115a68000 + 270279
3   com.logmein.remctrlplugin     	0x0000000115aa1a5f 0x115a68000 + 236127
4   com.logmein.remctrlplugin     	0x0000000115b6cf92 0x115a68000 + 1068946
5   com.logmein.remctrlplugin     	0x0000000115c2fece 0x115a68000 + 1867470
6   libsystem_pthread.dylib       	0x00007fff5a2042eb _pthread_body + 126
7   libsystem_pthread.dylib       	0x00007fff5a207249 _pthread_start + 66
8   libsystem_pthread.dylib       	0x00007fff5a20340d thread_start + 13

Thread 5:: CVDisplayLink
0   libsystem_kernel.dylib        	0x00007fff5a14884a __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff5a20756e _pthread_cond_wait + 722
2   com.apple.CoreVideo           	0x00007fff2f99e3a7 CVDisplayLink::runIOThread() + 695
3   libsystem_pthread.dylib       	0x00007fff5a2042eb _pthread_body + 126
4   libsystem_pthread.dylib       	0x00007fff5a207249 _pthread_start + 66
5   libsystem_pthread.dylib       	0x00007fff5a20340d thread_start + 13

Thread 6:
0   libsystem_pthread.dylib       	0x00007fff5a2033f0 start_wqthread + 0

Thread 7:
0   libsystem_pthread.dylib       	0x00007fff5a2033f0 start_wqthread + 0

Thread 8 Crashed:
0   libsystem_c.dylib             	0x00007fff5a0b5766 __abort + 177
1   libsystem_c.dylib             	0x00007fff5a0b56b5 abort + 142
2   libsystem_c.dylib             	0x00007fff5a07e20d __assert_rtn + 324
3   com.apple.AppKit              	0x00007fff2b27e4f0 NSViewSetCurrentlyBuildingLayerTreeForDisplay + 257
4   com.apple.AppKit              	0x00007fff2b27e321 NSViewBuildLayerTreeForDisplay + 53
5   com.apple.AppKit              	0x00007fff2b27e288 -[NSWindow displayIfNeeded] + 229
6   com.apple.AppKit              	0x00007fff2b27e0fc __NSWindowGetDisplayCycleObserverForDisplay_block_invoke + 684
7   com.apple.AppKit              	0x00007fff2b2791f0 NSDisplayCycleObserverInvoke + 162
8   com.apple.AppKit              	0x00007fff2b278d70 NSDisplayCycleFlush + 1030
9   com.apple.QuartzCore          	0x00007fff38ac4a33 CA::Transaction::run_commit_handlers(CATransactionPhase) + 49
10  com.apple.QuartzCore          	0x00007fff38ac417b CA::Transaction::commit() + 213
11  com.apple.QuartzCore          	0x00007fff38af026a CA::Transaction::release_thread(void*) + 196
12  libsystem_pthread.dylib       	0x00007fff5a2046ab _pthread_tsd_cleanup + 551
13  libsystem_pthread.dylib       	0x00007fff5a207655 _pthread_exit + 70
14  libsystem_pthread.dylib       	0x00007fff5a20445b pthread_exit + 30
15  com.apple.Foundation          	0x00007fff2fe8ba89 +[NSThread exit] + 11
16  com.apple.Foundation          	0x00007fff2fe8b6e6 __NSThread__start__ + 1214
17  libsystem_pthread.dylib       	0x00007fff5a2042eb _pthread_body + 126
18  libsystem_pthread.dylib       	0x00007fff5a207249 _pthread_start + 66
19  libsystem_pthread.dylib       	0x00007fff5a20340d thread_start + 13

Thread 9:
0   libsystem_pthread.dylib       	0x00007fff5a2033f0 start_wqthread + 0

Thread 10:
0   libsystem_pthread.dylib       	0x00007fff5a2033f0 start_wqthread + 0

Thread 11:
0   libsystem_pthread.dylib       	0x00007fff5a2033f0 start_wqthread + 0

Thread 12:
0   libsystem_pthread.dylib       	0x00007fff5a2033f0 start_wqthread + 0

Thread 13:
0   libsystem_pthread.dylib       	0x00007fff5a2033f0 start_wqthread + 0

Thread 14:
0   libsystem_pthread.dylib       	0x00007fff5a2033f0 start_wqthread + 0

Thread 8 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x000070000a5e8710  rcx: 0x00007fff5a14b276  rdx: 0x0000000000000000
  rdi: 0x0000000000000003  rsi: 0x000070000a5e8710  rbp: 0x000070000a5e8730  rsp: 0x000070000a5e8700
   r8: 0x0000000000000000   r9: 0x0000000000989680  r10: 0x000070000a5e90ac  r11: 0x0000000000000246
  r12: 0x0000000106278028  r13: 0x0000000106278000  r14: 0x000070000a5e8708  r15: 0x00007fff2be5d947
  rip: 0x00007fff5a0b5766  rfl: 0x0000000000010246  cr2: 0x0000000106281000
  
Logical CPU:     4
Error Code:      0x00000000
Trap Number:     6
 

 

9 REPLIES 9
Active Contributor

Re: Logmein Mac Client Still Crashing

0x7fff4c9ea000 -     0x7fff4ca03ffb  com.apple.MobileAssets (1.0 - 437.250.3) <8BE5B3A0-8F3A-3FAE-9AFF-32836300183C> /System/Library/PrivateFrameworks/MobileAsset.framework/Versions/A/MobileAsset
    0x7fff4cb81000 -     0x7fff4cb9cffb  com.apple.MobileKeyBag (2.0 - 1.0) <4B5E7278-E46A-3D12-A52A-10E0C024BF42> /System/Library/PrivateFrameworks/MobileKeyBag.framework/Versions/A/MobileKeyBag
    0x7fff4cbaf000 -     0x7fff4cc24fff  com.apple.Montreal (1.0 - 42.15.9) <17BFD046-4362-3A76-A496-648D00FF3743> /System/Library/PrivateFrameworks/Montreal.framework/Versions/A/Montreal
    0x7fff4cc25000 -     0x7fff4cc4fffb  com.apple.MultitouchSupport.framework (2450.1 - 2450.1) <42A23EC9-64A7-31C7-BF33-DF4412ED8A3F> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport
    0x7fff4ce8b000 -     0x7fff4ce95fff  com.apple.NetAuth (6.2 - 6.2) <0D01BBE5-0269-310D-B148-D19DAE143DEB> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
    0x7fff4d6f6000 -     0x7fff4d747ff3  com.apple.OTSVG (1.0 - ???) <5BF1A9EB-2694-3267-9514-A4EB3BEF4081> /System/Library/PrivateFrameworks/OTSVG.framework/Versions/A/OTSVG
    0x7fff4e7d6000 -     0x7fff4e8c9fff  com.apple.PencilKit (1.0 - 1) <79225726-6980-3680-AC0B-D8C5C5DB2224> /System/Library/PrivateFrameworks/PencilKit.framework/Versions/A/PencilKit
    0x7fff4e8ca000 -     0x7fff4e8d9ff7  com.apple.PerformanceAnalysis (1.218.2 - 218.2) <65F3DB3E-6D4E-33A0-B510-EF768D323DAB> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis
    0x7fff50716000 -     0x7fff5076affb  com.apple.ProtectedCloudStorage (1.0 - 1) <EF5ADFC8-0FBE-3EBF-9DD2-C6FAA24ACD38> /System/Library/PrivateFrameworks/ProtectedCloudStorage.framework/Versions/A/ProtectedCloudStorage
    0x7fff5076b000 -     0x7fff50789ff7  com.apple.ProtocolBuffer (1 - 263.2) <907D6C95-D050-31DE-99CA-16A5135BC6F9> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolBuffer
    0x7fff50907000 -     0x7fff5090aff3  com.apple.QuickLookNonBaseSystem (1.0 - 1) <69D0DD00-A3D2-3835-91F0-F33BD9D7D740> /System/Library/PrivateFrameworks/QuickLookNonBaseSystem.framework/Versions/A/QuickLookNonBaseSystem
    0x7fff5090b000 -     0x7fff50920ff3  com.apple.QuickLookThumbnailing (1.0 - 1) <B5E746AE-1DCB-3299-8626-10CCCBC2D5EE> /System/Library/PrivateFrameworks/QuickLookThumbnailing.framework/Versions/A/QuickLookThumbnailing
    0x7fff50921000 -     0x7fff50971fff  com.apple.ROCKit (27.6 - 27.6) <756C2253-E8B1-3C48-9945-DE8D6AD24DE2> /System/Library/PrivateFrameworks/ROCKit.framework/Versions/A/ROCKit
    0x7fff50aa8000 -     0x7fff50ab3fff  com.apple.xpc.RemoteServiceDiscovery (1.0 - 1336.261.2) <651F994E-21E1-359B-8FEA-6909CE9AAD56> /System/Library/PrivateFrameworks/RemoteServiceDiscovery.framework/Versions/A/RemoteServiceDiscovery
    0x7fff50ac6000 -     0x7fff50ae8fff  com.apple.RemoteViewServices (2.0 - 128) <8FB0E4EB-DCBB-32E6-94C6-AA9BA9EE4CAC> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices
    0x7fff50ae9000 -     0x7fff50afcff3  com.apple.xpc.RemoteXPC (1.0 - 1336.261.2) <E7B66B18-F5DF-3819-BA47-E35122BA09E8> /System/Library/PrivateFrameworks/RemoteXPC.framework/Versions/A/RemoteXPC
    0x7fff51827000 -     0x7fff51870fff  com.apple.Safari.SafeBrowsing (14607 - 14607.3.1) <3CD6498F-42B4-3A5A-95F2-35BB8FF87D14> /System/Library/PrivateFrameworks/SafariSafeBrowsing.framework/Versions/A/SafariSafeBrowsing
    0x7fff522f2000 -     0x7fff52410fff  com.apple.Sharing (1288.50.0.1 - 1288.50.0.1) <F2BD9459-99C7-3181-BAD5-949414ECF93D> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
    0x7fff52411000 -     0x7fff52430ffb  com.apple.shortcut (2.16 - 101) <FA635B3A-8B45-3132-BB06-BD0398F03E12> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
    0x7fff53220000 -     0x7fff534ceff3  com.apple.SkyLight (1.600.0 - 340.44) <E505261E-7BF8-3950-BA64-54400CDA613E> /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/SkyLight
    0x7fff53c71000 -     0x7fff53c7dfff  com.apple.SpeechRecognitionCore (5.0.21 - 5.0.21) <7A6A67DB-C813-328E-AAFB-D267A5B50B3D> /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/SpeechRecognitionCore
    0x7fff5431c000 -     0x7fff54358ff3  com.apple.StreamingZip (1.0 - 1) <046FAD5C-E0C5-3013-B1FE-24C018A0DDCF> /System/Library/PrivateFrameworks/StreamingZip.framework/Versions/A/StreamingZip
    0x7fff543ce000 -     0x7fff54459fc7  com.apple.Symbolication (10.2 - 64490.38.1) <274DE2E6-4E24-3D28-AFBD-AC6EAE48D65B> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
    0x7fff54930000 -     0x7fff5493cff7  com.apple.private.SystemPolicy (1.0 - 1) <BD03FA5B-126C-3F69-A392-91FD984F69A5> /System/Library/PrivateFrameworks/SystemPolicy.framework/Versions/A/SystemPolicy
    0x7fff54941000 -     0x7fff5494dffb  com.apple.TCC (1.0 - 1) <73CF6FA9-44CE-30C9-887F-235940976585> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
    0x7fff54bb3000 -     0x7fff54c7bff3  com.apple.TextureIO (3.8.4 - 3.8.1) <7CEAC05A-D283-3D5A-B1E3-C849285FA0BF> /System/Library/PrivateFrameworks/TextureIO.framework/Versions/A/TextureIO
    0x7fff54d31000 -     0x7fff54d32fff  com.apple.TrustEvaluationAgent (2.0 - 31.200.1) <15DF9C73-54E4-3C41-BCF4-378338C55FB4> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
    0x7fff54d38000 -     0x7fff54eeeff7  com.apple.UIFoundation (1.0 - 551) <E9D17DAD-230D-390A-B117-3D100C5AF5F2> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundation
    0x7fff54f3c000 -     0x7fff54f42ffb  com.apple.URLFormatting (59 - 59.42) <E3CF4159-0195-3E61-8806-CEC75A313C77> /System/Library/PrivateFrameworks/URLFormatting.framework/Versions/A/URLFormatting
    0x7fff55b6a000 -     0x7fff55c43fff  com.apple.ViewBridge (401.1 - 401.1) <18144EC1-5DEF-369C-8EBA-2826E7142784> /System/Library/PrivateFrameworks/ViewBridge.framework/Versions/A/ViewBridge
    0x7fff56086000 -     0x7fff562f8ffb  libAWDSupportFramework.dylib (2131) <79520F91-369C-3E28-BBF3-119FDAA1A474> /System/Library/PrivateFrameworks/WirelessDiagnostics.framework/Versions/A/Libraries/libAWDSupportFramework.dylib
    0x7fff562f9000 -     0x7fff5630afff  libprotobuf-lite.dylib (2131) <51ED2CA1-232C-3BD2-B046-A77D618CBF0C> /System/Library/PrivateFrameworks/WirelessDiagnostics.framework/Versions/A/Libraries/libprotobuf-lite.dylib
    0x7fff5630b000 -     0x7fff56365fff  libprotobuf.dylib (2131) <3432A737-0856-3B54-9279-233D7A031650> /System/Library/PrivateFrameworks/WirelessDiagnostics.framework/Versions/A/Libraries/libprotobuf.dylib
    0x7fff56366000 -     0x7fff563a7ff7  com.apple.awd (1.0 - 930.11) <DAC522D2-BE3D-3022-9213-6D15D7CB3018> /System/Library/PrivateFrameworks/WirelessDiagnostics.framework/Versions/A/WirelessDiagnostics
    0x7fff5641b000 -     0x7fff5641efff  com.apple.dt.XCTTargetBootstrap (1.0 - 14490.66) <7AE3457F-AF40-3508-93FB-1D9E31EB1C9D> /System/Library/PrivateFrameworks/XCTTargetBootstrap.framework/Versions/A/XCTTargetBootstrap
    0x7fff5681f000 -     0x7fff56821ffb  com.apple.loginsupport (1.0 - 1) <3F8D6334-BCD6-36C1-BA20-CC8503A84375> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsupport.framework/Versions/A/loginsupport
    0x7fff56822000 -     0x7fff56837fff  com.apple.login (3.0 - 3.0) <E168F05D-A5DF-3848-8686-DF5015EA4BA4> /System/Library/PrivateFrameworks/login.framework/Versions/A/login
    0x7fff56a5b000 -     0x7fff56a6fffb  libAccessibility.dylib (2402.92) <890C5817-98FD-3684-95FA-7A0CAF782EA7> /usr/lib/libAccessibility.dylib
    0x7fff56aea000 -     0x7fff56b1efff  libCRFSuite.dylib (41.15.4) <406DAC06-0C77-3F90-878B-4D38F11F0256> /usr/lib/libCRFSuite.dylib
    0x7fff56b21000 -     0x7fff56b2bff7  libChineseTokenizer.dylib (28.15.3) <9B7F6109-3A5D-3641-9A7E-31D2239D73EE> /usr/lib/libChineseTokenizer.dylib
    0x7fff56b2c000 -     0x7fff56bb5fff  libCoreStorage.dylib (546.50.1) <8E643B27-7986-3351-B37E-038FB6794BF9> /usr/lib/libCoreStorage.dylib
    0x7fff56bb9000 -     0x7fff56bbaffb  libDiagnosticMessagesClient.dylib (107) <A14D0819-0970-34CD-8680-80E4D7FE8C2C> /usr/lib/libDiagnosticMessagesClient.dylib
Active Contributor

Re: Logmein Mac Client Still Crashing

    0x7fff56bf1000 -     0x7fff56e48ff3  libFosl_dynamic.dylib (18.3.4) <EA8C2050-7DB0-3CA4-9FE3-A818D92A0A10> /usr/lib/libFosl_dynamic.dylib
    0x7fff56e68000 -     0x7fff56e6ffff  libMatch.1.dylib (31.200.1) <EF8164CB-B599-39D9-9E73-4958A372DC0B> /usr/lib/libMatch.1.dylib
    0x7fff56e99000 -     0x7fff56eb7fff  libMobileGestalt.dylib (645.260.6) <E6886F57-20FD-37E0-A0B9-BB2D97BA5202> /usr/lib/libMobileGestalt.dylib
    0x7fff56eb8000 -     0x7fff56eb8fff  libOpenScriptingUtil.dylib (179.1) <4D603146-EDA5-3A74-9FF8-4F75D8BB9BC6> /usr/lib/libOpenScriptingUtil.dylib
    0x7fff56ff8000 -     0x7fff56ff9ffb  libSystem.B.dylib (1252.250.1) <846C1496-EA15-3D78-A229-74E90E20658C> /usr/lib/libSystem.B.dylib
    0x7fff56ffa000 -     0x7fff57074ff7  libTelephonyUtilDynamic.dylib (3705) <155194D3-2B24-3A5F-9C04-364E0D583C60> /usr/lib/libTelephonyUtilDynamic.dylib
    0x7fff57075000 -     0x7fff57076fff  libThaiTokenizer.dylib (2.15.1) <ADB37DC3-7D9B-3E73-A72A-BCC3433C937A> /usr/lib/libThaiTokenizer.dylib
    0x7fff57088000 -     0x7fff5709effb  libapple_nghttp2.dylib (1.24.1) <6F04250A-6686-3FDC-9A8D-290C64B06502> /usr/lib/libapple_nghttp2.dylib
    0x7fff5709f000 -     0x7fff570c8ffb  libarchive.2.dylib (54.250.1) <47289946-8504-3966-9127-6CE39993DC2C> /usr/lib/libarchive.2.dylib
    0x7fff570c9000 -     0x7fff57148fff  libate.dylib (1.13.8) <92B44EDB-369D-3EE8-AEC5-61F8B9313DBF> /usr/lib/libate.dylib
    0x7fff5714c000 -     0x7fff5714cff3  libauto.dylib (187) <3E3780E1-96F3-3A22-91C5-92F9A5805518> /usr/lib/libauto.dylib
    0x7fff5714d000 -     0x7fff5721bfff  libboringssl.dylib (109.250.2) <8044BBB7-F6E0-36C1-95D1-9C2AB19CF94A> /usr/lib/libboringssl.dylib
    0x7fff5721c000 -     0x7fff5722cffb  libbsm.0.dylib (39.200.18) <CF381E0B-025B-364F-A83D-2527E03F1AA3> /usr/lib/libbsm.0.dylib
    0x7fff5722d000 -     0x7fff5723afff  libbz2.1.0.dylib (38.200.3) <272953A1-8D36-329B-BDDB-E887B347710F> /usr/lib/libbz2.1.0.dylib
    0x7fff5723b000 -     0x7fff5728eff7  libc++.1.dylib (400.9.4) <9A60A190-6C34-339F-BB3D-AACE942009A4> /usr/lib/libc++.1.dylib
    0x7fff5728f000 -     0x7fff572a4ff7  libc++abi.dylib (400.17) <38C09CED-9090-3719-90F3-04A2749F5428> /usr/lib/libc++abi.dylib
    0x7fff572a5000 -     0x7fff572a5ff3  libcharset.1.dylib (51.200.6) <2A27E064-314C-359C-93FC-8A9B06206174> /usr/lib/libcharset.1.dylib
    0x7fff572a6000 -     0x7fff572b6ffb  libcmph.dylib (6.15.1) <9C52B2FE-179F-32AC-B87E-2AFC49ABF817> /usr/lib/libcmph.dylib
    0x7fff572b7000 -     0x7fff572cfffb  libcompression.dylib (52.250.2) <7F4BB18C-1FB4-3825-8D8B-6E6B168774C6> /usr/lib/libcompression.dylib
    0x7fff57544000 -     0x7fff5755afff  libcoretls.dylib (155.220.1) <4C64BE3E-41E3-3020-8BB7-07E90C0C861C> /usr/lib/libcoretls.dylib
    0x7fff5755b000 -     0x7fff5755cff3  libcoretls_cfhelpers.dylib (155.220.1) <0959B3E9-6643-3589-8BB3-21D52CDF0EF1> /usr/lib/libcoretls_cfhelpers.dylib
    0x7fff576fa000 -     0x7fff577f2ff7  libcrypto.35.dylib (22.260.1) <91C3D71A-4D1D-331D-89CC-67863DF10574> /usr/lib/libcrypto.35.dylib
    0x7fff579f5000 -     0x7fff57a00ff7  libcsfde.dylib (546.50.1) <7BAF8FCF-33A1-3C7C-8FEB-2020C8ED6063> /usr/lib/libcsfde.dylib
    0x7fff57a08000 -     0x7fff57a5eff7  libcups.2.dylib (462.10) <2AC7B8C3-0D25-3E0F-A34A-94658A06FF94> /usr/lib/libcups.2.dylib
    0x7fff57b92000 -     0x7fff57b92fff  libenergytrace.dylib (17.200.1) <80BB567A-FD18-3497-BF97-353F57D98CDD> /usr/lib/libenergytrace.dylib
    0x7fff57bc4000 -     0x7fff57bc9ff7  libgermantok.dylib (17.15.2) <E5F0F794-FF27-3D64-AE52-C78C6A84DD67> /usr/lib/libgermantok.dylib
    0x7fff57bca000 -     0x7fff57bcfff7  libheimdal-asn1.dylib (520.260.1) <C5AD6198-2E19-3033-B939-FC55A5610291> /usr/lib/libheimdal-asn1.dylib
    0x7fff57bfa000 -     0x7fff57ceafff  libiconv.2.dylib (51.200.6) <2047C9B7-3F74-3A95-810D-2ED8F0475A99> /usr/lib/libiconv.2.dylib
    0x7fff57ceb000 -     0x7fff57f4cfff  libicucore.A.dylib (62135.0.1) <B7B07D20-7FB3-3DED-BE6D-8D55BB832313> /usr/lib/libicucore.A.dylib
    0x7fff57f99000 -     0x7fff57f9afff  liblangid.dylib (128.15.1) <22D05C4F-769B-3075-ABCF-44A0EBACE028> /usr/lib/liblangid.dylib
    0x7fff57f9b000 -     0x7fff57fb3ff3  liblzma.5.dylib (10.200.3) <E1F4FD60-1CE4-37B9-AD95-29D348AF1AC0> /usr/lib/liblzma.5.dylib
    0x7fff57fcb000 -     0x7fff5806fff7  libmecab.1.0.0.dylib (779.24.1) <A8D0379B-85FA-3B3D-89ED-5CF2C3826AB2> /usr/lib/libmecab.1.0.0.dylib
    0x7fff58070000 -     0x7fff58274fff  libmecabra.dylib (779.24.1) <D71F71E0-30E2-3DB3-B636-7DE13D51FB4B> /usr/lib/libmecabra.dylib
    0x7fff5844c000 -     0x7fff5879dff7  libnetwork.dylib (1229.250.15) <72C7E9E3-B2BE-3300-BE1B-64606222022C> /usr/lib/libnetwork.dylib
    0x7fff5882f000 -     0x7fff58fb4fdf  libobjc.A.dylib (756.2) <7C312627-43CB-3234-9324-4DEA92D59F50> /usr/lib/libobjc.A.dylib
    0x7fff58fc6000 -     0x7fff58fcaffb  libpam.2.dylib (22.200.1) <586CF87F-349C-393D-AEEB-FB75F94A5EB7> /usr/lib/libpam.2.dylib
    0x7fff58fcd000 -     0x7fff59002fff  libpcap.A.dylib (79.250.1) <C0893641-7DFF-3A33-BDAE-190FF54837E8> /usr/lib/libpcap.A.dylib
    0x7fff5911b000 -     0x7fff59133ffb  libresolv.9.dylib (65.200.2) <893142A5-F153-3437-A22D-407EE542B5C5> /usr/lib/libresolv.9.dylib
    0x7fff59135000 -     0x7fff59170ff3  libsandbox.1.dylib (851.270.1) <04B924EF-2385-34DF-807E-93AAD9EF3AAB> /usr/lib/libsandbox.1.dylib
    0x7fff59184000 -     0x7fff59185ff7  libspindump.dylib (267.3) <6F5ACDCA-7528-3E7F-92CB-460E0D3AB637> /usr/lib/libspindump.dylib
    0x7fff59186000 -     0x7fff59363fe7  libsqlite3.dylib (274.25) <A5712136-F1C0-3AEE-9FBF-CCCB413942B8> /usr/lib/libsqlite3.dylib
    0x7fff5951b000 -     0x7fff5957affb  libusrtcp.dylib (1229.250.15) <36BBD474-FAE5-366F-946D-16C5C4B4A792> /usr/lib/libusrtcp.dylib
    0x7fff5957b000 -     0x7fff5957eff7  libutil.dylib (51.200.4) <CE9B18C9-66ED-32D4-9D29-01F8FCB467B0> /usr/lib/libutil.dylib
    0x7fff5957f000 -     0x7fff5958cfff  libxar.1.dylib (417.1) <39CCF46B-C81A-34B1-92A1-58C4E5DA846E> /usr/lib/libxar.1.dylib
    0x7fff59591000 -     0x7fff59673ff3  libxml2.2.dylib (32.8) <54F896CF-6D83-300B-9CD9-1636BE5375A4> /usr/lib/libxml2.2.dylib
    0x7fff59674000 -     0x7fff5969cff3  libxslt.1.dylib (16.4) <38EF67A9-8D5D-3214-A424-A00FE1BB4364> /usr/lib/libxslt.1.dylib
    0x7fff5969d000 -     0x7fff596afff7  libz.1.dylib (70.200.4) <B048FC1F-058F-3A08-A1FE-81D5308CB3E6> /usr/lib/libz.1.dylib
    0x7fff596dd000 -     0x7fff596deffb  liblog_network.dylib (1229.250.15) <C9C042D5-C018-3FB6-AC50-F11F44F3D815> /usr/lib/log/liblog_network.dylib
    0x7fff59e93000 -     0x7fff59e97ff3  libcache.dylib (81) <1987D1E1-DB11-3291-B12A-EBD55848E02D> /usr/lib/system/libcache.dylib
    0x7fff59e98000 -     0x7fff59ea2ff3  libcommonCrypto.dylib (60118.250.2) <1765BB6E-6784-3653-B16B-CB839721DC9A> /usr/lib/system/libcommonCrypto.dylib
    0x7fff59ea3000 -     0x7fff59eaaff7  libcompiler_rt.dylib (63.4) <5212BA7B-B7EA-37B4-AF6E-AC4F507EDFB8> /usr/lib/system/libcompiler_rt.dylib
    0x7fff59eab000 -     0x7fff59eb4ff7  libcopyfile.dylib (146.250.1) <98CD00CD-9B91-3B5C-A9DB-842638050FA8> /usr/lib/system/libcopyfile.dylib
    0x7fff59eb5000 -     0x7fff59f39fc3  libcorecrypto.dylib (602.260.2) <01464D24-570C-3B83-9D18-467769E0FCDD> /usr/lib/system/libcorecrypto.dylib
    0x7fff59fc0000 -     0x7fff59ff9ff7  libdispatch.dylib (1008.250.7) <26DF5B1E-A388-38EF-B73B-AF0E93FB02DB> /usr/lib/system/libdispatch.dylib
    0x7fff59ffa000 -     0x7fff5a026ff7  libdyld.dylib (655.1.1) <002418CC-AD11-3D10-865B-015591D24E6C> /usr/lib/system/libdyld.dylib
    0x7fff5a027000 -     0x7fff5a027ffb  libkeymgr.dylib (30) <0D0F9CA2-8D5A-3273-8723-59987B5827F2> /usr/lib/system/libkeymgr.dylib
    0x7fff5a028000 -     0x7fff5a034ff3  libkxld.dylib (4903.270.19.100.1) <603314EA-60DB-3031-82FA-379E324397D9> /usr/lib/system/libkxld.dylib
    0x7fff5a035000 -     0x7fff5a035ff7  liblaunch.dylib (1336.261.2) <2B07E27E-D404-3E98-9D28-BCA641E5C479> /usr/lib/system/liblaunch.dylib
    0x7fff5a036000 -     0x7fff5a03bfff  libmacho.dylib (927.0.2) <898E5A88-E67A-3351-926A-791553A8C64F> /usr/lib/system/libmacho.dylib
    0x7fff5a03c000 -     0x7fff5a03effb  libquarantine.dylib (86.220.1) <6D0BC770-7348-3608-9254-F7FFBD347634> /usr/lib/system/libquarantine.dylib
    0x7fff5a03f000 -     0x7fff5a040ff7  libremovefile.dylib (45.200.2) <9FBEB2FF-EEBE-31BC-BCFC-C71F8D0E99B6> /usr/lib/system/libremovefile.dylib
    0x7fff5a041000 -     0x7fff5a058ff3  libsystem_asl.dylib (356.200.4) <A62A7249-38B8-33FA-9875-F1852590796C> /usr/lib/system/libsystem_asl.dylib
    0x7fff5a059000 -     0x7fff5a059ff7  libsystem_blocks.dylib (73) <A453E8EE-860D-3CED-B5DC-BE54E9DB4348> /usr/lib/system/libsystem_blocks.dylib
    0x7fff5a05a000 -     0x7fff5a0e1fff  libsystem_c.dylib (1272.250.1) <7EDACF78-2FA3-35B8-B051-D70475A35117> /usr/lib/system/libsystem_c.dylib
    0x7fff5a0e2000 -     0x7fff5a0e5ffb  libsystem_configuration.dylib (963.260.1) <58041E0B-C75E-34D0-BE9F-2F729D6B7990> /usr/lib/system/libsystem_configuration.dylib
    0x7fff5a0e6000 -     0x7fff5a0e9ff7  libsystem_coreservices.dylib (66) <719F75A4-74C5-3BA6-A09E-0C5A3E5889D7> /usr/lib/system/libsystem_coreservices.dylib
    0x7fff5a0ea000 -     0x7fff5a0f0fff  libsystem_darwin.dylib (1272.250.1) <EC9B39A5-9592-3577-8997-7DC721D20D8C> /usr/lib/system/libsystem_darwin.dylib
    0x7fff5a0f1000 -     0x7fff5a0f7ff7  libsystem_dnssd.dylib (878.270.2) <E9A5ACCF-E35F-3909-AF0A-2A37CD217276> /usr/lib/system/libsystem_dnssd.dylib
    0x7fff5a0f8000 -     0x7fff5a143ffb  libsystem_info.dylib (517.200.9) <D09D5AE0-2FDC-3A6D-93EC-729F931B1457> /usr/lib/system/libsystem_info.dylib
    0x7fff5a144000 -     0x7fff5a16cff7  libsystem_kernel.dylib (4903.270.19.100.1) <587FF625-368D-310D-A8C7-D53536A4830F> /usr/lib/system/libsystem_kernel.dylib
    0x7fff5a16d000 -     0x7fff5a1b8ff7  libsystem_m.dylib (3158.200.7) <F19B6DB7-014F-3820-831F-389CCDA06EF6> /usr/lib/system/libsystem_m.dylib
    0x7fff5a1b9000 -     0x7fff5a1e3fff  libsystem_malloc.dylib (166.270.1) <05A4BAEE-F2DA-3ACB-B02C-F263CF612B81> /usr/lib/system/libsystem_malloc.dylib
    0x7fff5a1e4000 -     0x7fff5a1eeff7  libsystem_networkextension.dylib (767.250.2) <FF06F13A-AEFE-3A27-A073-910EF78AEA36> /usr/lib/system/libsystem_networkextension.dylib
    0x7fff5a1ef000 -     0x7fff5a1f6fff  libsystem_notify.dylib (172.200.21) <145B5CFC-CF73-33CE-BD3D-E8DDE268FFDE> /usr/lib/system/libsystem_notify.dylib
    0x7fff5a1f7000 -     0x7fff5a200fef  libsystem_platform.dylib (177.250.1) <16949870-9152-3B0D-9EF0-40FAF84B0F1E> /usr/lib/system/libsystem_platform.dylib
    0x7fff5a201000 -     0x7fff5a20bff7  libsystem_pthread.dylib (330.250.2) <2D5C08FF-484F-3D59-9132-CE1DCB3F76D7> /usr/lib/system/libsystem_pthread.dylib
    0x7fff5a20c000 -     0x7fff5a20fff7  libsystem_sandbox.dylib (851.270.1) <9494594B-5199-3186-82AB-5FF8BED6EE16> /usr/lib/system/libsystem_sandbox.dylib
    0x7fff5a210000 -     0x7fff5a212ff3  libsystem_secinit.dylib (30.260.2) <EF1EA47B-7B22-35E8-BD9B-F7003DCB96AE> /usr/lib/system/libsystem_secinit.dylib
    0x7fff5a213000 -     0x7fff5a21aff3  libsystem_symptoms.dylib (820.267.1) <ACBB64D0-0C00-31D2-82B0-421E802670B2> /usr/lib/system/libsystem_symptoms.dylib
    0x7fff5a21b000 -     0x7fff5a230fff  libsystem_trace.dylib (906.260.1) <FC761C3B-5434-3A52-912D-F1B15FAA8EB2> /usr/lib/system/libsystem_trace.dylib
    0x7fff5a232000 -     0x7fff5a237ffb  libunwind.dylib (35.4) <24A97A67-F017-3CFC-B0D0-6BD0224B1336> /usr/lib/system/libunwind.dylib
    0x7fff5a238000 -     0x7fff5a267fff  libxpc.dylib (1336.261.2) <7DEE2300-6D8E-3C00-9C63-E3E80D56B0C4> /usr/lib/system/libxpc.dylib

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 13725
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 47863553
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=523.8M resident=0K(0%) swapped_out_or_unallocated=523.8M(100%)
Writable regions: Total=486.1M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=486.1M(100%)
 
                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Accelerate framework               896K        7 
Activity Tracing                   256K        1 
CG backing stores                 36.2M        8 
CG image                           264K       24 
CG raster data                    1624K       92 
CoreAnimation                    164.0M      114 
CoreGraphics                         8K        1 
CoreImage                          116K       24 
CoreUI image data                 2940K       29 
CoreUI image file                  340K        5 
Dispatch continuations            16.0M        1 
Foundation                           4K        1 
IOKit                             15.5M        2 
Image IO                          5188K      206 
Kernel Alloc Once                    8K        1 
MALLOC                           245.7M      529 
MALLOC guard page                   48K       12 
Memory Tag 242                      12K        1 
OpenGL GLSL                        256K        3 
SQLite page cache                   64K        1 
STACK GUARD                       56.1M       15 
Stack                             15.2M       21 
VM_ALLOCATE                        580K       27 
__DATA                            77.2M      332 
__FONT_DATA                          4K        1 
__GLSLBUILTINS                    5176K        1 
__LINKEDIT                       223.3M        6 
__TEXT                           300.5M      331 
__UNICODE                          564K        1 
libnetwork                         128K        1 
mapped file                       63.4M       27 
shared memory                     2784K       17 
===========                     =======  ======= 
TOTAL                              1.2G     1842 

Model: MacBookPro13,3, BootROM 256.0.0.0.0, 4 processors, Intel Core i7, 2.9 GHz, 16 GB, SMC 2.38f7
Graphics: kHW_IntelHDGraphics530Item, Intel HD Graphics 530, spdisplays_builtin
Graphics: kHW_AMDRadeonPro460Item, AMD Radeon Pro 460, spdisplays_pcie_device, 4 GB
Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x15A), Broadcom BCM43xx 1.0 (7.77.61.2 AirPortDriverBrcmNIC-1305.8)
Bluetooth: Version 6.0.13d3, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.0 Bus
USB Device: iBridge
USB Device: easystore 25FC
Thunderbolt Bus: MacBook Pro, Apple Inc., 41.1
Thunderbolt Bus: MacBook Pro, Apple Inc., 41.1
LogMeIn Contributor

Re: Logmein Mac Client Still Crashing

Hi there,

I am sorry to hear about the repeated LMI failures on your Mac computer. 

 

Since the problem began have you done anything to troubleshoot locally there?

Are any other applications acting abnormally while you are logged in?

Active Contributor

Re: Logmein Mac Client Still Crashing

No I have not. This has happened with the LMI client on mac for me since the app was released several years ago. I have done clean installations etc, does not matter. It's always been garbage.

LogMeIn Contributor

Re: Logmein Mac Client Still Crashing

Please help us by creating a case with Customer Support by telephone: https://www.logmein.com/support/contact-us? 

 

In this way we can file a ticket for the error after fully documenting all environental factors.

New Contributor

Re: Logmein Mac Client Still Crashing

I can agree and confirm this. I lose count of how many times LMI client for Mac stops responding and I have to reopen.

 

It usually happens if I do something like 'log off' the remote Windows computer and the connection drops.

 

Today, I am trying to connect to 2 different Windows computers and LMI just freezes and crashes during connection. You have no idea how annoyed this makes me but I've finally got to the point I have to express my displeasure with this product.

New Contributor

Re: Logmein Mac Client Still Crashing

Here are a couple of screenshots giving an idea of my annoyance. I have had the app crash several times this morning.

 

LMIError.jpgLMIError2.jpg

New Contributor

Re: Logmein Mac Client Still Crashing

Yet more crashing.

 

'Computer is online' Click to connect, it says "Cannot connect, please check your internet connection and try again"

 

Click Dismiss, LMI crashes!!! over and over again. Try to connect and it does this everytime.

 

Screenshot 2019-06-10 at 12.17.21.pngScreenshot 2019-06-10 at 12.17.46.png

LogMeIn Contributor

Re: Logmein Mac Client Still Crashing

I am sorry for that @gicronin !

I double checked within our knowledge base, and we do not have any outstanding tickets like the one you are experiencing.  Please help us document the problem environment by giving our technical support staff a call at your convenience, when you have direct access to one of those Macs.

 

https://www.logmein.com/support/contact-us?