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New Contributor

Mac OS 10.15 (Catalina)

I have a group of newer Mac mini workstations.  (all were purchased at the same time) they came with 10.13 and were upgraded to 10.14.  Logmein worked fine with these versions.  However, after performing the upgrade to 10.15, When I initiate a remote session, I get the background and top menu, but no windows, dock or dropdowns from the topbar menu.   This is either something that has not been tested by the folks at Logmein, or I have something set wrong across all 9 workstatons....

Has anyone else seen this?

3 REPLIES 3
LogMeIn Contributor

Re: Mac OS 10.15 (Catalina)

Hi @wlatour ,

We should be compatible there.  Have you already performed a re-install after updating the Mac OS?

LogMeIn Contributor

Re: Mac OS 10.15 (Catalina)

Hello,

I apologize for the delay in supporting the Catalina OS specifically.

 

We're reviewing all the final Apple requirements and changes now, in order to have a compatible software version in the next week or so.  Thanks for your patience, and you may reference this article if needed:  https://help.logmein.com/articles/en_US/FAQ/Is-LogMeIn-compatible-with-macOS-Catalina

Active Contributor

Re: Mac OS 10.15 (Catalina)

On the remote machine, there will be a dialog saying "LogMeIn would like to record this computer's screen."  If you open System Preferences and check the box next to LogMeIn, it will work as expected.

 

Obviously this is not ideal as you would need physical access to each machine to enable it.