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New Contributor

Re: Mac OS 10.15 (Catalina)

Thanks for that.. I have just updated to 10.15.3 

I will try and see if it has resolved..

 

Aha! it is now working again!

 

Thanks for your help!

 

best.. Omar

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New Contributor

Re: Mac OS 10.15 (Catalina)

Hi

 

we are experiencing the same issue when using LogmeIn for clients on 10.14 or 10.15 from machines using macOS 10.13 (Siera) or lower.  The remote connection is made but the remote display is all dark - no video.  On some occasions teh Finder Menu bar is visable but you can not see the pulldown menu items.

 

Can someone at LogMeIn please provide the Community with difinitive instructions on how to deal with this issue?  Or anyone from the Community if you know the workaround / fix please chime in.

 

Thank you