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plc1982
New Contributor

Screen resolutions changing after exiting LogMeIn

Hi all,

 

I have an issue on a number of PCs where I set the desktop resolution to 1920 x 1080 but as soon as I exit the PC it reverts to 1024 x 768.

 

I'm convinced this issue is related to the LMI Mirror Driver but disabling it doesn't necessarily fix it.

 

Has anyone experienced this issue and able to advise?

 

To confirm these PCs are 4k outputs - when logged in I have a wide variety of resolutions available both through LogMeIn and Windows. It's just when exiting the PC through LogMeIn that the resolution changes.

 

Thanking you in advance.

Tags (1)
3 REPLIES 3
plc1982
New Contributor

Re: Screen resolutions changing after exiting LogMeIn

I'm afraid not - it's definitely to do with the LogMeIn mirror driver but not sure why.

AshC
LogMeIn Contributor

Re: Screen resolutions changing after exiting LogMeIn

Hi,

This issue is likely a result of the newer LMI screen blanking technique, and we are currently investigating why it is creating abnormal effects on some Host PCs.  I should have more information in the next 15 days, with development ETD.   Thanks for your patience. 

AshC
LogMeIn Contributor

Re: Screen resolutions changing after exiting LogMeIn

Can you please try this new test build on the Host computer to see if the performance improves?  https://www.logmeinusercontent.com/links/0ddcef75e609f4f0183b61081a957fd89 

 

Thanks,