@Daver99 There's also this LMI bandwidth document you may reference: https://help.logmein.com/articles/en_US/FAQ/How-much-bandwidth-is-required-to-use-LogMeIn-en1/
Our client has been able to connect on this same network using other remote software this morning (to our competitor) -- this is now a serious issue for us to get resolved!
How do I escalate this?
@Daver99 The Client requirements are kind of general, and updated here: https://help.logmein.com/articles/en_US/Documentation/logmein-c-lmi-systemrequirements-client
I believe the issue is now resolved! It seems to have been a conflict of some kind with a windows update and the killer network wireless drivers on the system. The drivers where not too old (June) but there was one update since that seems to have fixed it.
(debugging was a pain.. remote in via wired connection, write some test scripts that disconnected wired, connected wireless, ran tests, reconnect wired so I can be sure to get back in and retest.)
Anyway, working now, thanks for your time,