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LogMeIn Contributor

Re: Your session has timed out or host went offline during your connection attempt.....

New Contributor

Re: Your session has timed out or host went offline during your connection attempt.....

Hi again,

 

Our client has been able to connect on this same network using other remote software this morning (to our competitor) -- this is now a serious issue for us to get resolved!

 

How do I escalate this?

 

dR

LogMeIn Contributor

Re: Your session has timed out or host went offline during your connection attempt.....

@Daver99  The Client requirements are kind of general, and updated here:  https://help.logmein.com/articles/en_US/Documentation/logmein-c-lmi-systemrequirements-client

 

 

New Contributor

Re: Your session has timed out or host went offline during your connection attempt.....

I believe the issue is now resolved!  It seems to have been a conflict of some kind with a windows update and the killer network wireless drivers on the system.  The drivers where not too old (June) but there was one update since that seems to have fixed it.  

(debugging was a  pain.. remote in via wired connection, write some test scripts that disconnected wired, connected wireless, ran tests, reconnect wired so I can be sure to get back in and retest.)

Anyway, working now, thanks for your time,

DR